Join our mission of "Helping Families Thrive".
Are you mission-driven? Family Service is the place for you!
The SquareOne Navigator is a welcoming face of the SquareOne Family Resource Center, serving as a point of contact for families seeking support and connection to community resources. Working under the supervision of the SquareOne Manager, the Navigator assists with strength-based assessments, provides input in developing individualized action plans, and provides warm handoffs to community partners. This role is grounded in trauma-informed, motivational interviewing principles and is committed to equity, inclusion, and the removal of barriers to services. SquareOne Resource Center is open 24/7/365 to families in need.
What We Offer
- $25 Gym Reimbursement
- Employee Assistance Program
- Career development opportunities
- A chance to gain professional work experience with one of Lincoln’s longest-standing non-profit organizations.
What We Ask
Client Services
- Serve as the welcoming point of contact for all families arriving at the SquareOne Family Resource Center
- Assist with conducting strengths-based assessments using approved tools, applying motivational interviewing and trauma-informed principles
- Identify and respond to immediate needs, connecting families to emergency supports as needed
Record Keeping/Case Documentation
- Utilize platforms such as “Find Help” to document all family interactions accurately and in a timely manner
- Maintain confidential and organized client files in accordance with agency policies and procedures
- Uphold strict confidentiality standards and comply with HIPAA regulations
- Complete required data entry and outcome tracking to support program reporting to funders
- Participate in the agency’s PQI (Process Quality Improvement) process.
Community Relationships
- Help maintain collaborative relationships with schools, healthcare providers, community-based organizations, and law enforcement
- May be asked to participate in community meetings, coalitions, and outreach events.
- Work collaboratively with partner agencies to uphold shared protocols and ensure consistency in navigation and referral processes
- Assist the Coordinator with monitoring family experiences to identify patterns, gaps, and barriers within the local system of care and communicate findings to the program coordinator
Agency Involvement/Professional Growth and Development
- Take responsibility for continued learning and for professional growth and development. (e.g., attending workshops, completing research, professional reading, etc.)
- Attend required meetings.
- Use opportunities offered by the agency to strengthen agency or professional knowledge and skills.
- Participate in agency committees as assigned.
- Participate in agency PQI activities.
Program Support
- Assist in the coordination of supplemental services, including housing stabilization, safe sleep, youth enrichment, and transportation programs
- Help organize family-friendly events and community engagement opportunities, ensuring accessibility and inclusion
- Contribute to continuous quality improvement efforts by participating in staff meetings, trainings, and performance reviews
- Support the Coordinator in identifying program needs and opportunities to enhance service delivery
Interpersonal Relationships
- Interact in a way that is supportive of clients, the agency, and the profession.
- Demonstrate the ability to build rapport with individuals from diverse backgrounds.
- Follow the Family Service Code of Ethics and treat all clients with dignity and respect.
Cultural Sensitivity
- Embrace and display sensitivity relative to the cultural and socioeconomic characteristics of the agency’s service population.
Mission and Core Values
- Complete work assignments and expectations within the agency’s mission of “Helping Families Thrive” and embody the agency’s core values by being family-focused, adaptable, passionate, collaborative, accountable, and preventative.
Performs other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of community resources and case management best practices
- Ability to work with a variety of individuals from diverse backgrounds.
- Ability to work cooperatively and professionally with community partners and representatives from other agencies.
- Ability to work independently
- Ability to drive and provide proof of driver’s license and auto insurance.
