The purpose of this classification is to perform work functions associated with assisting customers to select and purchase merchandise in order to achieve and maintain established sales goals.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
- Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals.
- Advises customer on quality, style, or value of home furnishings merchandise and in selecting appropriate items.
- Develops expertise in customer experience and sales execution to properly meet the needs of the customer.
- Verifies prices are correct and each item is accounted for on sales orders.
- Calculates sales discount as warranted in determining sales write up.
- Prepares and/or places tags on merchandise; places tags on all merchandise especially for sales promotions.
- Sets up advertising displays and/or arranges merchandise on counters and sales floor to promote sales; stocks shelves, counters, tables and other sales areas with merchandise.
- Loads pick-ups as needed and obtains customer signature on receipt for pickup.
- Attempts to resolve customer complaints regarding delivery of damaged or incorrect merchandise.
- Makes sales prospecting calls via telephone utilizing various telemarketing sales techniques; maintains accurate records in the CRM system. Updates and maintains accurate customer records and activity within the CRM system.
- Handles customer inquiries in person or via telephone.
- Attends scheduled sales meetings.
- Regularly inspects and maintains assigned sales area for cleanliness and orderliness; cleans shelves, counters, and floor displays.
- Assists customer in completion of credit application, answers questions regarding Company/store policy and/or procedures.
- Sets up delivery or pickup times with customers and documents appropriately.
- Composes and sends thank-you notes to customers for their business.
- Keeps records of sales.
- Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
- Operates a personal computer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions.
- Follows and adheres to Display Standards, Customer Service Counter Standards, and Telephone Standards.
- Comply with the Farmers Sales Floor Standards as well as actively engaging customers with our S.W.I.N.G. program.
- Enters customer service issues in PQA as assigned.
- Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.
ADDITIONAL FUNCTIONS
- Assists in other store departments as required.
- Performs other related duties as required.
