Job Description As a CSR, you will be an employee of the agency and not of Farmers Insurance or its affiliates. Agency staff members perform the fundamental role of servicing customers, supporting the agency owner, and building strong relationships within the community. CSR's have the opportunity to work as a member of a team of professionals focused on providing insurance and financial products to help customers protect their homes, cars, lives, and retirement income. Key Responsibilities • Ensure positive customer experience with every interaction • Handle and process all leads (in person, phone, sales, service, etc.) in a timely manner • Deepening relationships with customers by selling additional products • Demonstrate strong communication skills • Providing excellent customer service by processing payments and reporting claims • Conducting needs-based policy reviews and updating policies and coverage as needed • Cross-selling existing customers with other Farmers products and brokered products where available • Participate in weekly meetings • Prospecting ad generating new business through leads and referrals • Generating accurate quotes at high volumes • Work well in a team environment and cultivate relationships with others • Demonstrate a passion to discuss an insured’s need for life insurance • Maintain proper time management and execute follow up • Maintaining accurate documentation in agency systems
Qualifications • Candidate should be self-motivated and driven, reliable and have a positive attitude • Ability to effectively work with teammates to ensure seamless customer experience • Efficient and driven to fulfill customer needs • Strong computer skills • Must have the ability to multi-task • Strong organizational skills • Property and Casualty/Life and Health licenses with one year minimum insurance agency experience preferred (unlicensed candidates who are willing to obtain licenses may also be considered) • Previous sales experience is a plus. Insurance experience preferred but not necessary with a proven sales background • Bilingual candidates encouraged to apply!
About Farmers Insurance:
Farmers Insurance is one of the country's largest home and auto carriers as well as the top specialty product carrier in the U.S. We have been recognized as the #1 Corporate Training Program by Corporate Exchange USA & Training Magazine.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Looking for a new career or a great internship to build your resume ? Look to Farmers and the Hoag Agency The ideal candidate is a self-starter, and exhibits excellent interpersonal skills to handle client’s needs – in person or over the phone. Attention to detail, follow-through and eagerness to market our products are very important in handling daily activities around the office. Good organizational skills and an ability to prioritize are a must. This position has the potential to develop into a rewarding career in insurance, with unlimited possibilities. Pay is based on experience. What The Hoag Agency Offers? Unlimited potential and growth Great resume building internship for a college student. (We will work with you to get college credits from your university) Paid Training and Licensing Flexible schedule Competitive pay for experienced candidates, especially those already holding an insurance license Founded in 1928, Farmer's Group, Inc. has grown into the country's third largest home and auto insurance carrier as well as a top specialty product carrier in the United States! Recognized by Corporate Exchange USA & Training Magazine as the #1 Corporate Training Program in America, we're proud to produce some of the finest Agents in the industry.