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    Farther Finance

    Financial Services

    Senior Client Experience Associate

    Hybrid - Dallas, United StatesOn-SiteFull-time6+ yrs experiencePosted 1mo ago
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    Job description

    Company Description

    Farther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience.

    Farther’s founders are leaders and innovators from the private wealth industry who possess a unique blend of traditional wealth management, fintech, and technology production expertise. We’re backed by top-tier venture capital firms, fintech investors, and industry leaders.

    Joining Farther means joining a collaborative team of entrepreneurs who are passionate about helping their clients and our teammates achieve more. If you’re the type who breaks through walls to get things done the right way, we want to build the future of wealth management with you.

    The Role

    As a Senior Client Experience Associate, you will play a key role in delivering a world-class wealth management experience for Farther advisors and clients. You'll support that exceptional client experience by flawlessly executing the financial operations required for advisor onboarding, client onboarding, ongoing requests, and any complex needs. You will work closely with our Product and Engineering teams to continually push the boundaries of wealth management. As a member of Farther's client experience team, this is an opportunity to have a huge impact – not just on the company, but on the entire wealthtech industry.

    Your Impact

    • Act as the key relationship manager for Farther advisors and clients by providing timely and accurate responses to inquiries via email, phone, and other communication channels
    • Assist clients with account opening, transfers, and other ongoing tasks – while also acting as a liaison with our custodians to confirm completion of requests
    • Monitor client accounts and proactively address issues as they arise
    • Identify opportunities to improve the client experience function and work with the Product and Engineering teams and other team members to implement changes
    • Establish and maintain positive and effective relationships with Farther’s advisors, custodians, and third-party vendors to ensure client satisfaction

    The Ideal Match

    • Bachelor’s degree with 6+ years of previous work experience in a client-facing role within the financial services industry
    • Strong communication skills and the ability to build rapport with advisors and clients
    • Experience with custodial and wealth management platforms and CRM systems
    • Highly organized, with exceptional attention to detail
    • Team player, with a positive attitude and a strong work ethic
    • Comfortable working in a fast-paced environment and the ability to prioritize multiple competing tasks

    Bonus Points

    • Comprehensive knowledge of financial products, including separately managed accounts (SMAs), and alternative investments
    • Passion for creating increased efficiencies within current operational processes for the business and servicing of clients

    Why Join Us

    • Competitive comp package that rewards impact
    • Work alongside some of the brightest minds in fintech
    • Ground-floor opportunity at a fast-scaling startup
    • Chart your own growth path as we expand
    • Full health benefits + 401(k) matching & Roth IRA options
    • Unlimited PTO

    Job details are sourced from the employer's original posting.

    Open job posting
    FA

    About the company

    Farther Finance

    Farther is the first digital family office. Farther pairs established financial advisors with intelligent technology to deliver the modern wealth management experience that clients deserve and to empower advisors to provide better service to more clients. We’ve reimagined what a wealth management platform delivers, allowing clients to easily find a financial advisor and communicate how and when they want, to customize, invest, and professionally manage their entire financial lives in one place, and to automatically squeeze more out of every hard-earned dollar to reduce their tax bills. In other words, we help our clients go Farther. Farther’s founders are leaders and innovators from the private wealth industry and possess a unique mix of traditional wealth management, fintech, and technology production expertise. We’re backed by top tier venture capital firms, fintech investors and industry leaders. Joining Farther means joining a collaborative team of entrepreneurs and builders who are passionate about helping our clients and our teammates achieve more. If you’re the type who breaks through walls to get things done the right way, we want to go farther with you.

    View all Farther Finance jobs
    Industry
    Financial Services
    Open roles
    32

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