Branch Manager

About the job

Position Title: Branch Manager

Reports To: Vice President, Branch & DC Operations

Location: BC Fasteners & Tools Ltd – Penticton, BC

Job Type: Full-time

Company Overview:

The Fastener Group Ltd. (TFG) is a leading supplier of fasteners and tools with 21 locations in Western and Central Canada, dedicated to providing high-quality products and exceptional service to our customers. TFG is committed to growth and innovation in the fasteners and tools industry, offering a wide range of products for various industries, including manufacturing, construction, and industrial. We are seeking a dynamic and experienced Branch Manager to join our growing team and oversee at our BC Fasteners & Tools Ltd. Penticton location.

About the Role:

As the Branch Manager, you will be responsible for overseeing the day-to-day operations of the business, driving growth, and ensuring an exceptional customer experience. Your strong problem-solving and leadership skills will be key to your success in this role. 

Key Responsibilities: 

• Oversee branch operations, including customer service, inventory management and logistics, ensuring alignment with company goals and objectives.
• Coordinating with the outside sales team to ensure customer commitments and requirements are being achieved.
• Establish a high-performing team culture through coaching, mentoring,  performance management, and leading by example aligned with the company's core values.
• The ability to build and maintain strong relationships with clients, vendors, and partners will be essential.
• Conduct regular performance reviews, provide constructive feedback, and implement development plans to drive individual and team growth.
• Ensure that team members are trained and comply with company policies and operational procedures. Champion a workplace where safety comes first by consistently following health and safety principles.
• Work closely with senior management to present and execute corporate strategies for the branch.

Qualifications: 

• 5+ years of proven experience in a leadership role, preferably in a branch or operational management capacity.
• Strong understanding of business operations, financial management, and customer service excellence.
• Exceptional communication, problem-solving skills and conflict resolution.
• Experience managing inventory, warehousing and day-to-day branch operations.
• Ability to inspire and lead a diverse team to achieve shared goals.
• Professional demeanor and strong work ethic.
• Proficiency with ERP system and Microsoft Office applications
• Adaptability and ability to thrive in a fast-paced environment

For internal candidates:

Please submit your resume through this advertisement by logging in to your personal ADP account and clicking the TFG Career Centre.