Oversee the Guest Experience & Operations side of our Attractions areas:
- Bowling Operations
- Arcade Operations
- Glow Golf Operations
- Cinema/Projection Operations
- Assisting in running the floor to elevate the guest experience, maintaining guest satisfaction, speed of service and cleanliness of the main lobby, bathrooms, and theaters.
- Train and develop Team Members in all attraction’s areas.
- Partner with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for team members.
- Assist with the orders/inventory, replenishment, and functionality of our redemption stockrooms and redemption arcade floor rooms.
- Participate in company's leadership programs and weekly calls.
- Ensure all arcade games and projectors are regularly being serviced, maintained, and cleaned.
- Troubleshoot and diagnose issues with arcade games and projectors, compile necessary part orders for Attractions Manager, and complete mechanical, electrical, hardware, and software repairs.
- Provide IT support for POS software, VOIP phones, and merchant processing hardware.
- Maintain all hardware elements of theater projectors, audio, and video systems of the center.
