FRENCHMAN’S CREEK JOB DESCRIPTION

Job Title: Hostess
Department: Food & Beverage
Reports To: Food & Beverage Manager of Designated Outlet
FLSA Status: Non-Exempt
Location: Frenchman’s Creek Country Club

SUMMARY

The Hostess serves as the first and final impression for members and guests dining at the Club and plays an essential role in guiding the flow and presentation of the restaurant. This position is responsible for delivering gracious, polished, and anticipatory hospitality while managing reservations, seating assignments, member preferences, and front-of-house coordination.

In a high-end private club environment, the Hostess balances member requests, reservation standards, service pacing, and dining room ambience with confidence, discretion, composure, and effortless elegance. The Hostess works closely with Service, Management, Concierge, and Culinary teams to support a seamless and elevated dining experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

QUALIFICATIONS & SERVICE ATTRIBUTES

EDUCATION & REQUIREMENTS

LANGUAGE SKILLS

Ability to communicate effectively with members, guests, and coworkers both verbally and in writing. Ability to understand and communicate service information, member requests, and operational instructions clearly and professionally.

REASONING ABILITY

Ability to exercise sound judgment in routine service situations, prioritize competing needs, identify appropriate solutions, and seek management assistance when necessary. Ability to maintain effective working relationships with members, guests, coworkers, and other departments.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level for this environment is usually moderate.

SAFETY:

Safety must be embraced by all employees. We always need to work safely and assist others to work safely by following departmental and company safety procedures.