Job Purpose
The Assistant Program Manager provides supervision, guidance, and support to any assigned supervisees while actively assisting the Program Director with providing oversight of the day-to-day operations of their assigned program.
Qualifications
- Preferred qualifications vary by program.
Core Job Duties
- Oversee daily program operations and provide coverage as needed.
- Collaborate with the Director to improve access, efficiency, and service quality.
- Communicate program concerns, feedback, and updates to leadership regularly.
- Ensure program staff attend relevant committee meetings and relay key information to the team.
- Manage stakeholder feedback to guide program improvements; collaborate with the Director to resolve issues.
- Communicate chart audit findings, monitor follow-up, and ensure issues are resolved effectively.
- Provide regular supervision to assigned staff, documenting sessions in Unbound, per agency policy.
- Monitor Snowflake reports (e.g., late notes, appends/voids) and partner with leadership to address concerns.
- Maintain and build positive relationships with community partners, including residential facilities.
- Support a positive program and agency culture through collaborative planning with the Director.
- Address safety concerns promptly and coordinate with the Director and Health & Safety team as needed.
- Attend and contribute to weekly staff and monthly collaborative meetings; ensure clear communication with staff.
- Respond to emails and communication needs promptly during business hours.
- Adherence to all applicable evidence-based practice models.
- Orally communicate information effectively and accurately.
- Assure the program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
- Abide by program and agency policies and procedures.
- Other job duties and special projects as assigned.
