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    FedChoice

    Financial Services

    Senior Financial Service Advisor - NoVa!

    AlexandriA, United StatesOn-SiteFull-time$46.5k – $60k / yearPosted 3w ago
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    Job description

    FedChoice is Hiring!

    Senior Financial Service Advisor - NoVA Financial Service Center! 

    We are looking for a motivated, member-focused, target-driven team member to join our Financial Service Center as a Senior  Financial Service Advisor for our upcoming Northern Virginia location.

    What You'll Be Doing ...

    The Financial Service Advisor (FSA) is the key element of FedChoice's retail environment. In the Financial Service Center (FSC) you will build and maintain relationships and uphold the integrity of our Brand while living out our Mission and Vision and demonstrating our Core Values, making the financial well-being of our membership altogether better in the areas of savings, loans, investments, credit counseling, eServices and convenience services. This position is primarily responsible for servicing the membership to identify each member’s needs by cross-selling products and services, while ensuring our members have a positive experience. This position ensures that all operational policies are adhered to in the absence of the FSC manager. This position should be able to train, coach, and influence the FSAs should they need assistance with their daily duties. This position also involves processing member requests, providing teller support, and opening new accounts, which may include loans.

    Key Areas of Focus ...

    Ensures the effective and professional performance of financial service functions including ...

    • Provides information about accounts, products and services and Credit Union policies, procedures and programs
    • Opens and closes member accounts (Savings, Checking, Money Market, Certificates, IRAs), orders checks, completes ACH documentation, and processes stop payments.
    • Assists members by researching and resolving account questions and issues, including bookkeeping and checking account concerns, and escalates when appropriate.
    • Handles complex member issues with tact and professionalism.
    • Mentors fellow FSAs on effective professional performance by modelling the service culture established by management.
    • Makes outbound calls using designated call listings as well as own initiative for the purpose of uncovering member needs, increasing member engagement and seeking new member referrals.
    • Additional duties and responsibilities as deemed appropriate, may be assigned by Management

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    FedChoice

    FedChoice is a credit union that provides financial services to its members. They are looking for an Operations Support Specialist to process mail deposits and payments, manage the mailroom, and provide support for mail and express deliveries.

    View all FedChoice jobs
    Industry
    Financial Services
    Open roles
    8

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