Transportation Representative

While this position is hybrid, qualified candidates must live within commuting distance to Akron, Ohio.

POSITION OVERVIEW:

The Transportation Representative is responsible for coordinating the safe, timely, and cost-effective movement of freight while ensuring exceptional service for customers and transportation partners. This role monitors shipment activity, manages route execution, communicates shipment status, and proactively resolves transportation issues to maintain service commitments. The Transportation Representative works closely with Independent Service Providers (ISPs), customers, and internal stakeholders to optimize freight movement, ensure regulatory compliance, and maximize operational efficiency.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Coordinate and monitor freight movement to ensure safe, timely, and cost-effective transportation service.

2. Utilize transportation management systems to manage shipment execution, track freight, optimize routes, and maintain accurate shipment records.

3. Proactively identify and resolve service disruptions, delays, and transportation issues while communicating status updates to customers, ISPs, and internal stakeholders.

4. Dispatch and coordinate capacity, including overflow freight, to ensure customer requirements and service commitments are met.

5. Collaborate with ISPs and drivers to maintain compliance with DOT regulations, hours-of-service requirements, safety standards, and operational procedures.

6. Support onboarding and training of new owner-operators on operational processes, technology, compliance requirements, and documentation standards.

7. Coordinate cross-border shipments and ensure compliance with applicable U.S. and Canadian transportation regulations, where applicable.

8. Monitor specialized transportation requirements, including temperature-controlled shipments and cold chain compliance.

9. Analyze freight flow, route performance, and operational data to identify opportunities for improved efficiency, service, and asset utilization.

10. Partner with internal operations, safety, and analytics teams to implement routing improvements and support continuous operational excellence.

11. Perform other duties as assigned.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

MINIMUM EDUCATION

• High school diploma or GED required.

MINIMUM EXPERIENCE

• 1-3 years of customer service, account management, sales, transportation, logistics, or related experience required.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge of transportation management systems and freight operations.
• Working knowledge of DOT regulations, and transportation safety standards.
• Strong analytical, planning, and problem-solving skills.
• Excellent communication and relationship management abilities.
• Ability to manage multiple priorities and make sound decisions in a fast-paced, customer-focused environment.
• Experience supporting route optimization, capacity management, and operational performance improvement initiatives.

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current  starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors  permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.  The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay Range: $20.90- $26.80
230 FedEx Custom Critical
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.