Supervisor - Inside Sales/Appointment Setting

We are looking for a Supervisor to join our successful, highly-motivated Appointment Setting team at Feldco, the #1 Window, Siding and Door Company in America (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple. 

Job Description:

This position will report to the Inside Sales Manager to assist in the supervision of our team of Inside Sales/Appointment Setting Representatives. The Feldco Outbound Call Center is a high-volume, fast paced environment. If you have excellent communication skills, can be accurate and detail-oriented and like working in a dynamic, team environment, then we need you to help with our continued growth!

What We Can Offer You?

Leadership – We are the #1 Replacement Window, Door and Siding Company in America! We take great pride in our leadership and transformation of the home improvement market.

Growth – We have more than quadrupled our business over the past few years and are presently expanding into more new markets.

Advancement – We have recently promoted many internal staff members to senior management positions and offer external training.

Security – We operate profitably and are enhancing the benefits and care of our employees.

Professionalism – We are investing heavily in quality improvements and establishing industry-best operations.

Teamwork – We are focused on assisting each other and working together to take care of our customers.

Responsibilities include:

• Assist in the management of staff and daily tasks associated with outbound call center employees.

• Document employee performance and provide feedback through call monitoring and coaching.

• Administer motivational and incentive inside sales programs.

• Meet or exceed monthly team appointment quotas.

• Schedule and enter sales appointments based on leads generated utilizing inside sales techniques.

• Utilize service and problem-solving skills to better serve external and internal customers.

• Monitor outbound call center dialer software as needed.

• Make inside sales calls daily to current and prospective customers to procure sales appointments.

• Prepare and analyze daily team sales reports and communicate to management.

Additional Information

• Full Benefits: Medical, Dental, Vision, Vol Life, STD, LTD, 401 K, and Paid Time Off.

• $45,000-$55,000++++

Required Qualifications:

• Minimum 3 years of experience in telemarketing, inside sales, or outbound call center environment.

• Minimum 1 year supervisory/lead experience in a call center environment.

• PC/Microsoft Office literacy (Excel, Word, Outlook).

• High school diploma or equivalent required.

• Excellent verbal and written communication skills.

• Ability to work in a fast paced and demanding environment.

• Stable work history and great attendance record.

• Professional attitude and ambition.

• Ability to work nights and/or weekends.

If interested, please apply online by pasting the following link into your browser:

http://www.4feldco.com/job-description/?gnk=job&gni=8a78824752b90a8d0152c193113354a3&gns=Other

All your information will be kept confidential according to EEO guidelines.