National Accounts Specialist

Why This Role Matters

The National Accounts is the operational backbone of FSG’s National Accounts Program. This role ensures our largest, most strategic customers receive fast, accurate, and consistent support from RFQ through delivery. By coordinating quoting, communication, execution, and reporting, this position directly strengthens customer confidence, retention, and revenue growth across our National Accounts portfolio.

Position Summary

The National Accounts serves as a hybrid Inside Sales, Customer Service, and Project Coordination role dedicated to supporting National Account Managers (NAMs), Outside Sales Representatives (OSRs), and key National Account customers.

This position manages the full lifecycle of assigned opportunities—from RFQ receipt through order completion—acting as the central point of coordination for pricing, estimating, communication, order tracking, and project reporting. While focused on the seven National Account pilot customers, the role also provides support to franchise and program-aligned accounts as needed.

What Success Looks Like

• Quotes delivered quickly, accurately, and consistently
• Clear, proactive communication with customers and internal partners
• Organized project tracking and reporting with full visibility
• A seamless customer experience that builds trust and repeat business
• Strong, reliable coordination across sales, branch operations, purchasing, and supply chain
• National Account Managers and OSRs view the Specialist as a go-to problem solver

Key Responsibilities

1. Quoting, Pricing & Estimating

• Manage and  coordinate RFQs, RFPs, and pricing requests for National Accounts.
• Develop accurate, timely quotes across multiple product categories and vendor partners.
• Partner with NAMs, OSRs, and estimating teams to ensure pricing alignment, competitiveness, and consistency across the program.
• Present quotes and revisions in a clear, customer-ready format.

2. Project Coordination & Customer Communication

• Act as the primary internal coordinator for assigned National Account projects.
• Facilitate communication between customers and internal teams—NAMs, OSRs, ISRs, branches, vendors, freight providers, and operations.
• Provide proactive updates related to quote status, order progress, delivery schedules, and changes.
• Ensure smooth handoffs from quote ? order ? delivery, resolving issues quickly and professionally.

3. Order Management & Tracking

• Enter and maintain project data in internal systems (ERP/CRM).
• Build and manage an Order Report for each project, including:
  • Order status
  • Shipment /  delivery timelines
  • Change  requests, delays, and issues
• Ensure order accuracy, confirm fulfillment, and support project close-out documentation.