Customer Service Representative

WHO WE ARE

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service.

Ferrotec (USA) Corporation is a technology company with a worldwide presence in various end products, manufacturing systems, and industries serving primarily the semiconductor industry. We provide our customers with advanced materials, components, systems, and manufacturing solutions. Please visit www.ferrotec.com for a list of office locations.  

HOW YOU MAKE AN IMPACT 

Responsible for processing quotations, sales orders, bookings, releases, and shipments. Coordinates with other 
departments to resolve problems. Requires excellent organization and communication skills, and the ability to work 
well with others. Duties and tasks may vary by business unit. Reports to the Customer Service Manager, Regional 
Sales Manager, or equivalent.

Achievement of objectives must include an overriding commitment to quality that must permeate the areas of 
responsibility. Enable and Drive Change in the Organization.

WHAT SUCCESS LOOKS LIKE

• Uses established procedures and works under immediate supervision.
• Answers phone calls from customers and maintains high customer satisfaction with courteous, efficient, and complete service and support.
• Initiates customer orders for changes, consignments, returned/repaired products, short shipments, and credits. Responds to customer inquiries about price and delivery. Accepts, qualifies, and processes requests for quotations.
• Enters sales orders into Oracle.
• Updates customer need dates as required. Updates, or requests an authorized person to update, scheduled ship dates.
• Participates with other customer service representatives to audit order entry in compliance with J-Sox requirements.
• Coordinates with other functions as necessary to ensure that customers receive the best service possible.
• Prepares support information to sales and engineering for quotations and problem resolution.
• Exercises judgment within defined practices and procedures to determine appropriate action.
• May expedite existing orders based on customer’s pull in request by communicating with appropriate suppliers.
• May be required to monitor inventory consigned at customer location, make proper inventory accounting, order / schedule replacement material within management guidelines, and expedite as required to meet defined inventory levels.
• Perform other related duties as may be reasonably assigned in the course of business.
• Achievement of objectives must include an over-riding commitment to quality that must permeate the areas of responsibility.
• Enable and Drive Change in the Organization.

Not a comprehensive list of duties. Duties may change without notice at management’s sole discretion

WHAT YOU NEED TO BE SUCCESSFUL

• High School Diploma or equivalent and 2+ years experience.
• Experience with an ERP system, preferably Oracle.
PREFERRED SKILLS:
• Familiarity with international variances in cultural and legal issues related to sales transactions.
• Bi-lingual language skills (Chinese/English or Japanese/English) are preferred and may be required in some 
business units.

PERKS OF JOINING OUR TEAM

With positive values, a productive atmosphere, and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential. 

The salary range included in this job posting is relevant to applicants who reside or work in the Livermore, CA area only.  Salary offers will depend on experience, knowledge, skills, education, and location.  Actual salary may vary due to these and other factors.

We would love to get to know you better and you get to know us better! You can easily apply!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.