Identify customer experience gaps and opportunities through competitive analysis and customer insights
· Partner with Amazon Business global product management team and your partner technology team along with other partner teams to develop business requirements, PR/FAQ, and support the development of the enhancements/features required for Amazon Business in India
· Establish and own customer flywheel goals, identify and define metrics to show impact.
· Define analytical tools to draw insight from data to drive goals and process improvement
· Partner with business teams to develop scalable processes for driving customer flywheel
· Communicate with management and senior executives about program and product direction, strategy and the operational execution
· Author business cases, white papers, use cases, and process flows
· Effectively manage expectations and resolve conflicts that balance customer and company needs
BASIC QUALIFICATIONS
Must-have experience/criteria for role:
· Proven track record of customer obsession.
· Demonstrated ability to think both strategically and tactically.
· Ability to prioritize in an ambiguous environment.
· 5+ years of product management experience.
· Demonstrated ability to formulate data-driven decisions that lead to results.
· Demonstrated ability to conceptualize, manage, and prioritize multiple projects.
· Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.
The position will be based in Amazon’s office in Bangalore.
PREFERRED QUALIFICATIONS
Preferred experience:
· 3+ years of e-commerce, marketing, product/program management, or related experience.
· MBA from leading B-School.
Professional traits those are not unique to this position, but necessary for Amazon leaders:
· Ability to operates and communicate at all business levels.
· Expects, requires and demonstrates continuous innovation.
· Results orientation.
· Ability to think big and to inspire passion in others
All your information will be kept confidential according to EEO guidelines. For details visit https://www.fiddichconsulting.com/
Job details are sourced from the employer's original posting.
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Greater talent distinguishes great companies from the rest. Fiddich partners with organizations across the globe to optimize talent attraction and retention. Organizations partner with Fiddich to attain the highest levels of excellence in their talent strategies. Serving as a critical partner for organizations, we take great pride in what we do — connecting great people to great opportunities, helping businesses win! Each day, we work to be the best talent solutions provider in the world . To us, that means developing long-lasting partnerships and caring more than any other provider. We’ll go further to understand the needs of our customers, our candidates, and our employees and to deliver on our promises. That’s what differentiates us from our competitors.