Global Account Manager

<div>Job

Location:

Gurgaon<br>Experience:  7+ years<br>Key Responsibilities Own global enterprise accounts end-to-end, including strategy, growth, and account health Drive organic growth through adoption, upsell, and cross-sell, and inorganic expansion across BUs and geographies </div><div>Lead executive engagements (EBRs/QBRs) and build strong CXO-level relationships</div><div>Oversee delivery, ensuring timelines, quality, and client outcomes are met<br>Identify new opportunities within accounts using data, industry insights, and market intelligence<br>Act as the escalation point and ensure strong customer satisfaction and retention<br>Collaborate with Sales, Product, and Customer Success teams and mentor junior team members.<br><br>Required Skills & Qualifications<br>7+ years of experience in Global Account Management, Enterprise Sales, or Customer Success Proven track record of managing and growing enterprise accounts across international markets<br>Strong commercial acumen with experience in revenue ownership and deal closures<br>Experience working across APAC, MEA, or Europe markets<br>Proficiency in CRM (Salesforce/HubSpot), BI tools (Power BI/Tableau), and AI sales tools<br>Excellent communication and ability to influence senior stakeholders<br><br>What Success Looks Like <br>High net revenue retention with consistent account expansion Strong and visible expansion pipeline across global accounts Trusted advisor relationships with C-suite stakeholders High delivery quality with strong CSAT/NPS and minimal escalations Contribution to team knowledge and mentoring of junior members </div>