Team Member — Royalmount

Team Member — Royalmount (Opening Soon)

Department: Operations Job Type: Part-time / Full-time

About Patty Slaps

Patty Slaps is more than a burger. It’s a place with a pulse.

We’re built on one idea: better ingredients, better experience.

After our first location on Sainte-Catherine Ouest, we’re opening our second spot, and building a new team from the ground up.

This is your chance to be part of it from day one.

Role Overview

As a Team Member, you’ll play a key role in launching the restaurant and setting the standard early.

This role is focused on customer experience, service quality, and strong execution, making sure every guest interaction feels smooth, intentional, and on point.

Key Responsibilities

Operations Execution

• Prepare and assemble food according to Patty Slaps standards

• Ensure accuracy, quality, and presentation of every order

• Execute tasks efficiently during both slow and peak periods

• Support a smooth flow between kitchen and service

Customer Service

• Welcome and assist customers in a natural, confident way

• Guide guests through the menu clearly without sounding scripted

• Deliver consistent, attentive service throughout the visit

• Handle customer questions and issues calmly and efficiently

Organization & Food Safety

• Maintain a clean, organized, and functional workspace at all times

• Follow all hygiene, sanitation, and food safety standards

• Complete cleaning, restocking, and station setup tasks

• Ensure all stations (FOH & BOH) remain service-ready

Teamwork & Service Coordination

• Communicate clearly with team members during shifts

• Stay aware of overall service flow and station needs

• Step in to support other stations without waiting to be asked

• Contribute to a focused, efficient, and positive team environment

Policy Adherence & Standards

• Follow all Patty Slaps operational procedures and guidelines

• Maintain consistency in execution across all tasks

• Apply training and feedback directly into daily work

• Respect role expectations, structure, and accountability

What We’re Looking For

• Strong sense of customer service and awareness

• Attention to detail and consistency

• Ability to stay composed in a fast-paced environment

• Team-oriented and proactive mindset

Bilingual (French & English) required. Experience is an asset, but not required.

Working Conditions

• Flexible schedule (including mornings, evenings and weekends)

• Standing for extended periods

• Fast-paced, high-volume environment

Availability Requirements

Full-Time: 

• Minimum 6 days per week availability

• At least 2 weekend days (Friday–Sunday)

• Must be available for morning or evening shifts on weekends

• At least 1 weekend day must include closing availability

Part-Time:

• Minimum 4 days per week availability

• At least 1 weekend day (Friday–Sunday)

• Availability on that day must be open (morning to closing)

General Expectation

• Flexibility is required

• Availability must include both morning and evening shifts

• Fixed or restricted availability must be discussed and approved before hiring

What We Offer

• Competitive hourly wage + tips

• Growth opportunities within the company

A structured but energetic work environment 

What You Should Know

We don’t do autopilot, in service or in food.

Everything is intentional. That’s the standard from day one.