FLSA: Non-exempt
Reports to: Shift Supervisor / Operations Manager
Status: Safety-Sensitive (all facility roles)
Summary
FINE Airport Parking was built on the FINE Experience—safe, seamless, and first-class service from arrival to return. As a Valet Attendant, you are on the frontline of that experience, providing professional valet parking and personal attention to guests and their vehicles. At locations with a Detail Shop, you also support on-the-spot detail sales, enhancing the overall guest experience.
Essential Functions
- Receive, park, stage, and retrieve vehicles according to traffic plans; operate automatic and manual transmissions while safeguarding guest property and personal information.
- Inspect and document pre-existing vehicle damage per SOP; maintain ticket accuracy and key control.
- Assist guests curbside, including luggage handling and wayfinding; communicate with Dispatch and Customer Experience Representatives to maintain smooth curb flow.
- Maintain curb safety using cones, signage, and required PPE; follow speed and pedestrian safety rules; complete incident reports as needed.
- Direct traffic to keep aisles and walkways clear and manage congestion during peak periods.
- Detail Shop locations, engage guests, explain service options, capture referrals, and route vehicles to the shop as appropriate.
- Ensure workstation readiness and perform routine equipment checks for safe curb operations.
*Perform other job-related duties of similar nature and level as assigned. These are not considered essential functions and will be assigned consistent with training, safety, and business need.
Minimum Qualifications
- Proficient and defensive driving.
- Clear radio communication and disciplined key and lot control.
- Strong customer service skills with a sense of urgency at the curb.
- Proven sales skills, including approaching guests, handling simple objections, closing sales, and documenting transactions.
- Reliable attendance and punctuality.
Preferred Qualifications
- Valet or parking operations experience.
- Dealership porter experience.
- Retail sales or service writer experience.
Our Culture
We are people-first, with high support and high standards, focused on delivering the FINE Experience every shift. Our Valet Attendants play a critical role in representing our service-driven culture and creating exceptional experiences for every guest.
Benefits
- Medical, Vision, and Dental Insurance: FINE covers up to 80% of the employee-only premium for medical, vision, and dental insurance after a 60-day waiting period. Health spending account options are also available.
- Basic Group Life Insurance: FINE provides a $10,000 basic group life insurance plan at no cost to the employee.
- Voluntary Insurance Plans: Options for additional voluntary life, spouse/child life, short-term disability, hospital indemnity, critical illness, and accident insurance at low cost.
- Paid Time Off (PTO): PTO accrues based on your hours worked.
- 0-12 Months Tenure: 0.033 hours per hour worked (up to 70 hours PTO annually).
- 13+ Months Tenure: 0.03846 hours per hour worked (up to 80 hours PTO annually).
- CO Sick Pay: 0.023 hours per hour worked (up to 48 hours PTO annually).
- 401(k): Company match up to 4% after a 6-month waiting period.
- Additional Benefits: Discounts on personal vehicle detailing, regular team-building activities, and a collaborative work environment.
Safety-Sensitive Requirements
- Valid driver’s license for at least 2 consecutive years; meet insurer insurability criteria; annual MVR review.
- Shuttle duty (if assigned) requires age 23+ per insurer.
- Ability to lift and carry up to 50 lbs. and negotiate three steps while carrying.
- Comply with FINE’s substance-free workplace policy.
- Perform essential functions with or without reasonable accommodation.
Physical & Environmental Demands
- Extended standing and walking; frequent vehicle entry and exit.
- Repetitive use of hand and foot controls.
- Exposure to indoor and outdoor elements, including heat, cold, precipitation, traffic, and noise.
- Use of personal protective equipment (PPE) as required.
