Customer Support Specialist

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. Our values – Always Safe, Customer at Heart, Stronger Together – guide us in everything we do.

Finnair Business Services Ltd belongs to Finnair Group. We offer financial, digital, and customer support services to group companies. Our desire is to provide high-quality service, support the development of our employees, and through this contribute to the achievement of company goals.

We are seeking for

Customer Support Specialist

to join our Business Services team in Tartu, Estonia.

Key Responsibilities:

• Promptly respond to customer inquiries through our Customer Support various support channels (e-mail, webform cases), ensuring compliance with service-level agreements

• Handle flight booking modifications, cancellations, upgrades etc. in Amadeus & Salesforce platforms, ensuring the best possible outcomes for customers within company guidelines

• Accurately process refund requests for customers in accordance with the airline's policies, ensuring timely reimbursement for canceled flights, ticket modifications, service disruptions etc.

• Handle compensation claims for customers affected by flight delays, cancellations, or other service failures, following applicable legal and company guidelines

• Enhance processes via Continuous Improvement.

You will succeed in this role if you are:

• Comfortable in the customer relations area

• Open to an innovative work environment, interested in improving your work processes and willing to participate in related activities

• Able to learn new programs and navigate easily through information

• A true team player who can involve others, provide support when needed and take responsibility for your own tasks

• Have good communication skills

• Fluent in written and spoken English and Estonian, a basic level of Finnish is beneficial

• Previous Amadeus experience is beneficial.

We offer:

• Opportunity to work in an international company

• Personal development and career opportunities

• Flexible ways of working

• 4-month Induction Program for new employees

• Wellness compensation

• Flight benefits for leisure travel.

Come and be a part of our friendly and diverse team!

We are filling a full-time permanent position.

If you found the role interesting, submit your application by 27th of September 2026.

If you need any additional information or have questions, please contact [email protected]

Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success.  According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.