Deli Stocker (S)

Hours:

Sunday - Tuesday 2-8pm

MINIMUM QUALIFICATIONS AND EXPERIENCE:

KNOWLEDGE, SKILLS, AND ABILITIES:

Strong customer service and team skills

Excellent verbal and written communication skills and interpersonal skills

Excellent organizational skills, ability to work under pressure, and ability to prioritize tasks

Able to accept direction, show enthusiasm and demonstrate initiative in completing assigned tasks

Able to lift 50#

Must be of legal age to sell alcohol (18 years)

Able to remain standing for long periods

Able to use in-store reference materials to research product questions for customers

Stocking and receiving experience preferred

Must have recent deli and/or food service experience

Fast-paced food service experience preferred

Demonstrates an interest in cheeses, meats, and prepared foods

Familiar with special diets and natural/organic ingredients

Must possess a current Food Handler’s Card

Able to safely operate deli/food service equipment

Able to practice and maintain high safety and health standards

ESSENTIAL FUNCTIONS:

Customer Service:

Provide immediate and enthusiastic customer service at all times to all customers by filling individual requests for product, information, and assistance in selections.

Show enthusiasm in providing samples/tastes to all customers.

Develop well-rounded product knowledge in order to suggest appropriate products and companion purchases, help customers locate items, and provide ingredient information

Ensure that customer service is the first priority and operational tasks do not distract from the service of customers.

  Deli Operations:

Assist with morning opening and evening closing procedures, as assigned.

Assess, stock, and merchandise Deli areas regularly, including service case, salad bar, hot food bar, coffee bar, and grab and go cases.

Maintain cleanliness of all deli areas and equipment; attend to spills regularly.

Keep customer eating areas clean and free of dirty dishes.

Regularly wash and sanitize dishes.

Monitor levels and temperatures of prepared foods, meats and cheeses.

Properly heat and maintain hot bar items.

Review and restock sandwich bar items; fill customer requests for made-to-order sandwiches.

Give feedback to supervisor on inventory levels of deli items, as requested.

Stocking:

Stock and rotate prepared foods, cheeses, and meats regularly and accurately.

Cut, wrap, price, and stock sufficient quantities of cheese to meet customer demand.

Cut, wrap, and label cheeses to order as requested by customers.

Become familiar with cheeses, cuts of fresh and frozen meat, and prepared foods offerings.

Become familiar with vendor delivery schedules.

Keep cheese and meat back-stock organized and properly stored.

Regularly review all cheese, meat, and deli cases for pull dates, label errors, compromised packaging, and other issues that may affect

Understand information on shelf tags; monitor and check against products for accuracy.

Label out-of-stock items.

Operational Procedures:

Assist with department resets, equipment cleaning and department inventories.

Understand and follow established procedures for handling and recording past-pull items and markdowns.

Understand and follow established procedures for handling transfers between departments and transfers from store to store.

Understand systems for merchandise returns, customer holds, customer input, and product requests.

Understand and follow established procedures for receiving products.

Understand our special order system.

Be able to train other team members.

Work alongside and help coach/guide Owner Workers, as directed.

Create passive demos with accurate signage showing price and size information

Perform other duties as assigned, such as placing orders for product.

Must also follow those expectations as outlined on the most current company standards for:

Staff Performance Standards

ATTENDANCE: 

Compliance with general company standards is expected.