Personal Banker - No Sales

Join us today as a Personal Banker- No Sales!
First Business Bank is a Top Workplaces USA company, learn more here.    

At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us!   

OVERVIEW   

This position is onsite Monday-Friday 8am-5pm at the Leawood, KS location.   

Specifically, as a Personal Banker- you will:  

Be responsible for providing the highest level of client service to all Bank clients, prospects and employees utilizing  in-depth knowledge of Bank products and services. No sales goals! 

Provide Exceptional Client Service  

• Respond to clients’ questions by answering the telephone promptly, greeting clients upon their entering the bank, and promptly responding to emails.

Perform Transactions with Accuracy 

• Receive, verify and post checks and cash for deposit to account
• Process withdrawals and cash checks for clients and non-clients.
• Issue Cashier’s Checks, foreign currency, and gift cards with available funds.
• Process and scan all teller transactions through branch capture
• Process wire transfer requests.

Perform Account Opening and Maintenance with Accuracy 

• Create documents and open deposit products on the bank system for clients with accuracy
• Accurately complete stop payment orders, address changes, account information updates, and general account maintenance as requested
• Upload debit card applications and perform debit card maintenance as needed.

Other Administrative Duties 

• Process Credit Verifications
• Notary Public Services
• Review IntraFi reports, print and mail customer notices, and balance GL accounts daily. Open new IntraFi accounts and process corresponding deposit account and GL entries

The successful candidate should have:  

• 1+ year banking experience required
• Well-developed client and interpersonal skills.
• Well-developed written and verbal communication skills.
• Ability to engage clients to determine their banking needs.
• Ability to listen and resolve clients’ problems and issues.