Client Development Representative

At First Choice Coffee Services , we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Client Development Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

Bring your drive, reliability, and commitment to excellence— and let’s brew success together! What you'll be doing –

The Role:

Maintain strong, proactive relationships with all assigned clients to ensure high satisfaction and retention. Serve as the primary point of contact for client requests, including product changes, equipment needs, office moves, budgeting support, and general inquiries. Maintain accurate and updated client records within company systems, including billing profiles, contacts, custom items, pricing, and delivery notes. Write and input all customer orders according to daily route schedules, including prewrites, inventory, email orders, and opt-out orders.

Handle and resolve customer opportunities and service issues; maintain a log of client activities to review weekly with the Branch Manager. Update, prepare, and present service agreements for renewal prior to expiration. Ensure pricing, terms, and product offerings are accurately reflected. Create proposals and presentations to expand account revenue through new products, add-on equipment, and additional service channels.

Conduct routine on-site client visits to identify new revenue opportunities, confirm service levels, and strengthen relationships. Build and foster a network of referrals and provide leads for new business to Blue Tiger and First Choice sales representatives Maintain an ongoing understanding of all products, equipment, and service offerings. Stay informed about competitor activities to better position Daiohs offerings.

Assist with branch initiatives and special projects as assigned by the Branch Manager. Support cross-functional communication to ensure seamless customer service delivery. Other responsibilities, as assigned What’s in it for me? – The Benefits Generous Commission plan Monthly Auto Allowance 401(k) and company matching Medical, Dental, and Vision Insurance Employee Assistance Program Flexible Spending Account Life insurance Paid vacation and sick time 9 paid holidays