Amenity Manager Reports to: General Manager - SilverLeaf Community Position Summary The Amenity Manager is responsible for the day-to-day oversight, programming, and operational excellence of community amenities across assigned First Coast CMS properties. This role ensures amenities are clean, safe, engaging, and aligned with resident expectations and brand standards. The Amenity Manager partners closely with property management, vendors, and residents to create a positive, hospitality-driven experience while maintaining budgets, schedules, and compliance requirements.
Key Responsibilities
- Amenity Operations & Experience Oversee daily operations of all assigned amenities (e.g., pools, fitness centers, clubhouses, lounges, outdoor spaces, dog parks, coworking areas).
- Ensure amenities are consistently maintained, clean, safe, and operational according to company standards.
- Develop and manage amenity schedules, hours of operation, and usage policies.
- Serve as the primary on-site contact for resident amenity-related questions, concerns, and feedback.
- Programming & Engagement Plan, coordinate, and execute amenity programming and resident events that enhance community engagement and satisfaction.
- Partner with marketing and property teams to promote amenities and events.
- Track attendance and engagement metrics to continuously improve offerings.
- Vendor & Budget Management Coordinate with third-party vendors (e.g., cleaning, pool services, fitness instructors, event partners).
- Monitor vendor performance and ensure service-level expectations are met.
- Assist with budgeting, expense tracking, and invoice review related to amenity operations.
- Safety, Compliance & Risk Management Ensure compliance with local, state, and company safety regulations (including pool safety and access controls).
- Conduct routine inspections and report maintenance or safety issues promptly.
- Enforce amenity rules and policies in a professional and resident-focused manner.
- Team Collaboration & Reporting Collaborate with Community Managers, Leasing, Maintenance, and Regional teams to ensure a seamless resident experience.
- Maintain accurate records, schedules, and reports related to amenity usage, incidents, and events.
- Provide regular updates and insights on amenity performance and resident feedback.
