First Hawaiian Bank is seeking an experienced, forward thinking, Branch Operations Manager to join the Service Delivery team. The Branch Operations Manager leads branch operational support and escalation processes and is accountable for day-to-day branch execution. The role is also responsible for ensuring branches consistently execute operational standards while delivering strong customer service and achieving performance objectives. Additionally, you will be asked to provide operational oversight of Branch Call Support, monitor branch performance, lead escalation management and service recovery efforts, coordinate branch communications, and drive execution of operational priorities across the branch network.
The salary range for the role is $75,000-$105,000/year; commensurate with experience.
Leads branch operational support and escalation processes and is accountable for day-to-day branch execution. Responsible for ensuring branches consistently execute operational standards while delivering strong customer service and achieving performance objectives. Provides operational oversight of Branch Call Support, monitors branch performance, leads escalation management and service recovery efforts, coordinates branch communications, and drives execution of operational priorities across the branch network.
The Ideal Candidate Will Have:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
First Hawaiian Bank is a bank holding company that provides a range of financial services.