Dispute Specialist

First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. 

Responsibilities

In this role, you will process Mastercard, Zelle, and ACH dispute claims; ensure appropriate action is taken within regulatory timeframes.

Compensation:

The hourly salary range for this role is $18.50- $23.00/hr; commensurate with experience.

Work Schedule:
Monday - Friday 8:00AM - 5:00PM (Hours may vary)

Qualifications

The ideal candidate will have:

• High School Diploma or equivalent, or equivalent work experience required
• 2 years of experience in banking, dispute resolution, or card services required
• Associate degree or bachelor’s degree in finance, banking, or similar field preferred
• Previous banking experience
• Previous customer service experience
• Good writing skills necessary to correspond with customers and other financial institutions
• Good verbal communication skills necessary to handle calls from customers, internal departments and other financial institutions
• Possesses attention to detail with excellent follow-through
• Good time management
• Critical thinker
• Able to work under pressure with multiple deadlines
• Necessary 10 key calculator and typewriter by touch and typing skills
• Computer skills with knowledge of MS Office