First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven Head Teller to join our team at the Pukalani Branch.
Compensation:
The salary range for the role is $21.00 - $24.50/hr; commensurate with experience; plus sales incentives.
Work Schedule:
Monday – Friday 8:00AM – 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)
Responsibilities
In this role, you will provide stellar customer service while processing customer transactions and support Bank goals by promoting and referring bank products and services. The Head Teller also assists in the supervision of Branch Tellers and the Branch operations.
Qualifications
The ideal candidate will have:
- High school diploma or equivalent required
- One year of experience as an FHB Senior Teller; or
- Two years’ experience as an FHB Teller and cross-trained to perform supervisor duties; or
- One year experience as a Teller (or equivalent) in another financial institution with two years’ supervisory and cashiering experience required
- Knowledge of the financial services industry (e.g., retail, mortgage/loans/deposits, and wholesale banking) preferred
- Must be pleasant and tactful when interacting with customers
- Good oral and interpersonal communication skills
- Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information
- Able to handle confidential matters judiciously
- Must be able to perform basic mathematical calculations and balance cash with the assistance of a calculator
- Possess sales skills to enhance business development opportunities
- Ability to work independently with minimal supervision
- Familiar with standard concepts, procedures, and practices in branch operations
- Demonstrated ability to lead a team
- Ability to work under pressure with multiple deadlines
- Ability to problem solve
- Ability to resolve complex staff and customer issues/transactions
- Exercise good judgement
