Sales Support Specialist

First Hawaiian Bank is currently seeking a collaborative, customer-focused Residential Sales Support Specialist to join our Mortgage Banking Department team.

Compensation:
The hourly salary range for this role is $18.00 - $22.00/hr; commensurate with experience.

The successful candidate will be hired for the level of the position that aligns with their experience.

Work Schedule:
Monday - Friday 8:00AM - 5:00PM (Hours may vary)

Responsibilities

The Residential (RE) Sales Support Specialist ensures Mortgage and HELOC files meet all mandated timing requirements. This role is also responsible for new loan/line file setup to ensure efficient, timely and accurate referral to the processing/underwriting team. The RE Sales Support Specialist will work directly with the Loan Officers (MLO, DMLO, HELO) and customers to procure documents required for the initial loan application.

Qualifications

The ideal candidate will have:

• High School Diploma or equivalent, or equivalent work experience required
• Registration as a Mortgage Loan Originator (MLO) through the Nationwide Mortgage Licensing Systems & Registry (NMLS) required within 6 months of employment are required
• Bachelor’s degree in business-related field preferred
• Coursework relevant to mortgage banking or real estate preferred
• 1 – 2 years’ experience in mortgage banking, Processing or Personal Banking preferred
• 1 year of experience in a professional environment, successfully meeting critical deadlines, and reviewing and compiling documents are required
• Excellent communication and pipeline management skills
• Able to handle confidential matters judiciously
• Possesses cash flow, analytical, and problem-solving skills
• Possesses attention to detail with excellent follow-through
• Able to plan and organize
• Able to work under pressure with multiple deadlines