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    First Hawaiian Bank

    Banking

    Senior IT Service Management Developer

    Honolulu, United StatesOn-SiteFull-time5+ yrs experience$110k – $145k / yearPosted 3w ago
    All First Hawaiian Bank jobs

    Job description

    First Hawaiian Bank is currently seeking a Senior IT Service Management Developer in our IT Infrastructure Department - IT Service Management team. 

    Schedule:

    Monday - Friday 8:00AM - 5:00PM (Work hours may vary)

    Compensation:

    The salary range for this role is $110,000 to $145,000 /yr; commensurate with experience.

    The successful candidate will be hired for the level of the position that aligns with their experience.

    Responsibilities

    The IT Service Management Senior Developer is responsible for leading the development and enhancement of IT Service Management (ITSM) solutions that align with business needs, industry standards and emerging technologies. This role will be responsible for designing and developing technical solutions, installing and troubleshooting issues on the ITSM platform, and integrating with other applications and systems. This role will also create and plan future roadmaps by keeping up to date with the latest developments to fully optimize the platform. 

    This role requires the ability to understand business requirements and translate them to technical requirements and solutions by analyzing processes, identifying opportunities for improvement, and configuring the ITSM platform to optimize business operations.

    Qualifications

    • Bachelor’s degree in an IT-related discipline, or equivalent work experience required
    • Experience in Sprint planning and working on Agile methodology; Performance Analytic concepts (Indicator / Breakdown / Scorecard / Dashboard / Widgets / Data Collector / Time Series / Target and Thresholds).
    • ITIL Foundation certification desirable
    • 5+ years of experience developing on ITSM Platforms
    • 5+ years of IT application systems experience in technology solution delivery
    • 3+ years of experience with platform customization in relevant delivery platforms
    • 3+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge and Service Catalog
    • ITIL Certification
    • ServiceNow Certified System Administrator
    • Certified ServiceNow Application Developer or ability to complete certification within 12 months of hire
    • Certified Implementation Specialist or obtains certification within 12 months of hire

    Required experience may be obtained concurrently.

    Job details are sourced from the employer's original posting.

    Open job posting
    FI

    About the company

    First Hawaiian Bank

    First Hawaiian Bank is a bank holding company that provides a range of financial services.

    View all First Hawaiian Bank jobs
    Industry
    Banking
    Open roles
    139

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