This position is with the Packaged Business Solutions Team, which supports both externally hosted and internally hosted vendor applications for several business lines: Corporate Finance & Accounting, HR, Corporate Security, Compliance, Corporate Real Estate, Records Management, Procurement, Legal, Internal Audit, and Enterprise Project Services.
Key Responsibilities for Oracle Fusion Cloud Administration
- Environment management and strategy
- Lead the creation, configuration, refresh, and maintenance of Oracle Fusion environments across Sandbox, QA/Test, Development, and Production. kn
- Align environment changes with project lifecycles, release schedules, and business requirements.
- Define and maintain the environment strategy, including refresh cadence and naming conventions.
- Coordinate monthly & quarterly Oracle updates as well as fixes, enhancements and routine work efforts in partnership with stakeholders across IT and the Business.
- Host weekly Oracle Info Sharing call with all BU & ET stakeholders – share upcoming work efforts, issues, or enhancements.
- Strategic input
- Contribute to architectural discussions, capacity planning, cost optimization, and roadmap development for the Oracle landscape.
- Participate in the evaluation and implementation of new Oracle OCI features and enhancements to improve performance and functionality.
- Attend (QBR) Oracle Quarterly Business Review and help drive improvements, adoption, and build working relationships with our partners.
- Service management and Oracle liaison
- Own Oracle Service Requests (SRs): log, manage, and escalate issues related to bugs, performance, and configuration.
- Act as the primary point of contact for Oracle service notifications (maintenance, updates, outages).
- Communicate environment maintenance windows, refresh schedules, and outages to associates and partners.
- Host weekly Oracle Priority Support Touchpoint call with Oracle TAM and key stakeholders from technology and line of business.
- Provide expert-level troubleshooting and resolution for complex Oracle Fusion ERP, OCI, and OIC issues.
- Provide single point of contact to BU for communicating issues, fixes, and RCA
- Security and access management
- Partner with BU and ID Admin to Design and maintain RBAC, including job roles, data roles, security profiles, and role hierarchies.
- Implement and enforce segregation of duties in partnership with Internal Audit and Business Teams.
- Manage Single Sign-On (SSO) configuration & security polices within OCI IAM & interface with ID Admin team on any changes to SSO.
- Partner with BU and SailPoint admins to ensure connectors, provisioning steps, and UAR functioning.
- Documentation and collaboration
- Create and maintain documentation for architecture, configurations, processes, security policies, and troubleshooting guides.
- Partner with Security, Network, Development, and Product Teams to identify issues and drive resolution.
- Collaborate with Business Teams, IT Teams, and third-party partners to support new requests and ongoing operations.
