Location: Onsite at the location in the posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
SUMMARY
The Lending Services Processor is responsible for processing collateral lien release tasks for consumer and commercial loans. The processor prepares lien release documents for various types of collateral including real estate, vehicle titles, UCC filings, stock certificates and saving/CD accounts. The Collateral Lien Release Processor demonstrates high standards for quality, quantity and a high concentration level for protecting the loan assets of the bank. This position will support the Collateral Release and Lien Perfection Team. The Processor also demonstrates a high level of customer service with internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses YOY.
30% Service Quality: Delivers on our service promise in Lending services (measured by Service Level Agreements, customer feedback, error reports)
20% Risk Management: Quality and accuracy (measured by PEM or various auditors). Ensuring sound risk management and internal controls are met
20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate, engages with team members.
Areas of responsibility include:
QUALIFICATIONS
Education and/or Work Experience Requirements:
High school diploma with 2 – 5 years of experience in lending or related field required. College degree with Loan - Consumer and/or Commercial experience, or experience working with or identifying loan documents preferred but not required.
Knowledge - General banking products or lending knowledge
Skills – Strong written and verbal communications skills; Teamwork/Teambuilding skills; General office skills including: typing, filing (alphabetically and numerically), and applicable technology (ARX, ALS, FDR, Hogan, etc.); High attention to detail and concentrate on work in spite of distractions; Strong computer skills (Word, Excel, Outlook); Strong organizational and prioritization skills are needed
Abilities:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
First Horizon Bank is a financial services company offering a wide range of banking and lending solutions.