Client Support Administrator – National Clients

Description

Job Title: Client Support Administrator – National Clients

Location: London

Reports to: National Client Team Leader

Job Summary:

Working closely with the National Client team leader, the coach and tutor delivery team and the Client Service team, this role is responsible for
processing and supporting with client administration. Ensuring client and student needs are met.

Duties and responsibilities to include:

• To be responsible for the excellent account service to FI clients, both for commercial and apprenticeship programmes.

• To work closely with the Client Service Manager – National Clients to ensure all National client bookings, invoicing and reports are completed and sent to ensure SLAs are met. 

• To work in partnership with the Client Support Co-ordinators – National Clients to ensure National Client needs and requirements are met

• Managing student course and exam bookings, create client reports and updates to records

• Supporting the sign up of new apprentices/students.

• Supporting additional work as required by management from time to time.

Qualifications and skills:

Essential:

• Effective communicator with excellent interpersonal skills

• Excellent attention to detail

• Strong organisational and time management skills

• Ability to manage own workload

• Computer literate

• Understanding of the accountancy sector

Desirable:

• Experience of working in the apprenticeship sector

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.  

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.