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    FI

    First National Bank of Omaha

    Banking

    Analyst I, Authentication and Contact Strategy

    Omaha - FN Tower, United StatesFull-time$47.6k – $78.6kPosted 1w ago
    All First National Bank of Omaha jobs

    Job description

    At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

    Summary of the Job:

    The Analyst I, Authentication and Contact Strategy is accountable for routine monitoring related to potential fraudulent activity on customer accounts. The role is also responsible for working with customers to validate transactions, and engaging relevant business unit contact regarding risk issues related to fraud activity.
    2 Positions Available:
    * 9A-6P Monday, Tuesday, Wednesday, Thursday & Sunday.
    * 9A-6P Tuesday, Wednesday, Thursday, Friday & Saturday
    Training will be approximately 3 months onsite Monday-Friday 8A-5P.  The employee will then transition into 9A-6P after released from training. Training will be all onsite at the Tower. This position will require 3 days in the office 2 days at home.

    About This Role:

    Duties may include:
    Monitor, evaluate and investigate potential suspicious activity
    Work account takeover, fraud application, bust out, synthetic ID and other suspicious activity queues/reports
    Work with customers to validate high risk transactions or close and status accounts with confirmed fraud
    Engage business units to solve potential at risk issues
    Provide feedback to analysts and management on trends

    The Ideal Candidate for This Role:

    Fraud experience

    PRM

    Excel

    Business Objects

    SQL

    Candidates must possess unrestricted work authorization and not require future sponsorship.

    Compensation:

    Compensation range (base pay): $47,613.00-$78,560.00

    This role may have a specific starting pay within this range.

    Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

    Work Environment:

    It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

    Benefits Overview:

    We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

    • Medical, Dental, Vision Insurance

    • 401k, With Matching Contributions

    • Time Off Programs

    • Health Savings Account (HSA)/Dependent Care

    • Employee Banking

    • Growth Opportunities

    • Tuition Assistance

    • Short-Term/Long-Term Disability Insurance

    Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

    For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

    Job number: R-20261693

    Equal Opportunity & Belonging:

    FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

    Learn more here.

    FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

    Click here to download 'EEO is The Law' Self-Print Poster

    Click here to download 'EEO is The Law' Supplement for Federal Contractors

    Click here to download 'EEO is The Law' GINA Supplement

    FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

    FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

    Application Deadline:

    All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.

    Job details are sourced from the employer's original posting.

    Open job posting
    FI

    About the company

    First National Bank of Omaha

    First National Bank of Omaha is a financial institution that offers a wide range of banking services to individuals and businesses. They focus on providing personalized service and community-focused banking.

    View all First National Bank of Omaha jobs
    Industry
    Banking
    Open roles
    90

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