Summary:
Be responsible for daily Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from clients and ACH system processors. Process returns, reversals, death notices and reclamations. Address disputed ACH items in a timely manner, ensuring that these processes and files comply with NACHA and other related regulations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assist in processing high volume of ACH Processing requests within required deadlines. Serve as backup to individual team members.
- Assist Bankers in completing ACH Origination documentations, obtaining ACH activities, and gathering relevant data pertaining the request.
- Work on ACH Origination annual reviews for all ACH Originators.
- Provide direct phone and email support for ACH Operations, using effective communication skills to assist bankers and internal customers.
- Research and resolve internal and external requests for all ACH account inquiries.
- Work closely with ACH team members on projects, system issues and trainings.
- Support the team in meeting daily and monthly deadlines
- Perform routine responsibilities with limited supervision
- Perform duties & responsibilities specific to department functions & activities.
- Performs other duties & responsibilities as required or assigned by supervisor.
- Responsibilities include the following:
1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.),
2) adhering to Bank policies and procedures,
3) completing required training,
4) identifying and reporting potential suspicious activity per policy and procedure
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Associate’s degree preferred but no required if commensurate experience is evidenced
- Accredited ACH Professional (AAP) certification preferable
- 2+ years banking supports operations experience preferred
