Position Summary
The Senior Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate. The Senior Teller functions as a lead for Teller staff and back-up support for the Teller Manager.
Essential Duties & Responsibilities:
- Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
- Supervise and maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc.
- Demonstrate advanced knowledge of available products and services, educating customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
- Recognize customer needs and refer customers to appropriate bank partner(s) for cross- sell or service opportunities.
- Use operational expertise to resolve difficult transactional situations and present solutions.
- Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
- Produce and analyze branch logs and reports as necessary.
- Function and serve as a back-up support to Teller Manager when needed.
- Work with Teller Manager to lead branch in providing consistent, distinctive service to all customers when delivering the FirstBank experience.
- Practice and foster safe and sound bank procedures among Teller staff, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.
- Regular and reliable attendance.
- Perform other duties as assigned.
Qualifications:
Education
- High school diploma or the equivalent required
Experience
- Minimum of two years; specific Teller experience required
Certifications and Licenses
- Must be bonded within first six months of employment.
