Position Summary:
The Teller Manager efficiently manages and supervises the operations of the Teller area and sales activities of the Teller staff. Ensures customers are served promptly and department activity balances at the end of each business day. Collaborates with managers, supervisors and staff at all levels and from all locations to ensure FirstBank distinctive service excellence is delivered on a consistent basis.
Essential Duties and Responsibilities:
- Monitor Teller execution of daily sales and service, ensuring best practices and high- quality service, bank established guidelines and brand model are delivered to maximize opportunities and meet customer financial needs; personally execute to the same level as needed.
- Answer escalated Teller staff and advanced customer inquiries as needed; engage Teller staff in the sales process using coaching and leadership strategies to encourage a consistent application of effective sales and referral activities.
- Manage and supervise daily operational standards for Teller staff, including but not limited to cash drawer security, daily balance of all cash drawers, item capture procedures, counterfeit currency identification, vault and branch cash management, balance ATM, etc.
- Assimilate new Tellers to the Bank through training and coaching; monitor Teller performance; schedule and supervise activities of Teller staff.
- Protect the bank from unnecessary risk or exposure by modeling bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
- Communicate and collaborate with Financial Center and Bank leadership regarding Teller activities and needs.
- May function as Security Coordinator for the branch when needed.
- Participate in marketing initiatives and represent the Bank at branch activities and community events.
- Model and provide consistent, distinctive service to all customers when delivering the FirstBank service experience.
- Manage Teller staff to achieve safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies, including following and monitoring security protocols.
- Regular and reliable attendance.
- Perform other duties as assigned.
Qualification:
Education: High school diploma or the equivalent required
Experience: Minimum five years, with specific Teller experience required
Certifications and Licenses: Must be bondable
