FirstHealth of the Carolinas is seeking a highly organized, patient-focused Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN) to join our innovative Telemedicine team. This unique role combines front desk, clinical, and care coordination responsibilities to ensure patients receive exceptional virtual healthcare experiences.
The ideal candidate enjoys working in a fast-paced environment, excels at multitasking, embraces technology, and is passionate about delivering outstanding customer service while supporting patients and providers through telehealth services.
As a CMA/LPN Front Desk, you will serve as a vital connection between patients, providers, and care teams. This position functions in both a medical office assistant and clinical support capacity, managing patient scheduling, registration, insurance verification, telehealth workflows, triage, documentation, medication refills, and patient education.
Obtain and document vital signs, medication histories, and patient health information
Prepare patients for virtual provider visits
Triage patient calls and document encounters accurately in the EMR
Process medication refill requests according to established guidelines
Track laboratory and diagnostic testing results and facilitate follow-up care
Communicate clinical information to providers and assist in care coordination
Provide patient education based on provider instructions
Support continuity of care through timely follow-up and documentation
Schedule and coordinate patient appointments
Register new patients and maintain accurate demographic and insurance information
Verify insurance eligibility and coverage
Check patients in and out appropriately
Promote and assist patients with electronic check-in and MyChart navigation
Answer incoming calls, route messages, and respond to patient inquiries
Ensure compliance with privacy, consent, and registration requirements
Utilize ICD-10 and CPT codes accurately
Monitor and support telemedicine platforms and virtual care programs
Ensure patients are connected and ready for virtual visits on time
Work closely with providers, paramedics, and support staff to coordinate care
Assist patients with technology-related needs before and during telehealth visits
Support new virtual care initiatives as programs continue to expand
We are looking for someone who:
Enjoys helping patients navigate healthcare and technology
Demonstrates compassion, professionalism, and excellent people skills
Has exceptional attention to detail and organizational abilities
Maintains confidentiality and handles sensitive information appropriately
Works independently while collaborating effectively with a multidisciplinary team
Adapts quickly to changing priorities and workflows
Current North Carolina LPN License or CMA Certification
Minimum one year of experience in a medical office, clinic, or healthcare setting
Strong customer service and communication skills
Experience working with electronic medical record (EMR) systems
Ability to manage multiple priorities in a fast-paced environment
Family Medicine experience
Telehealth or virtual care experience
Experience with insurance verification, pre-authorizations, ICD-10 and CPT coding
Job details are sourced from the employer's original posting.
Open job postingAbout the company
FirstHealth of the Carolinas is a private, not-for-profit health care system serving central and southern North Carolina.