Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Position Summary
The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.
They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.
This position requires on-site presence at our facility located at 300 Industry Drive, Pittsburgh, PA. Please note that relocation assistance is not available for this role at this time.
Key Responsibilities:
- Communicate professionally, both written and verbal
- Effectively handle a high volume of email communication and phone contact
- Have a solid understanding of customer billing platforms that allow problem identification and solution
- Proficiency in key Excel functions that will drive collection efficiencies for large customers
- Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
- Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
- Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
- Ability to react to and effectively handle changes in priorities based on business need
- Formulate a course of action to consistently accomplish or outperform established goals
- Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
- Ability to work with minimal direction; following guidelines and company policy
- Support development and implementation of on-boarding content for new team members
- Use Practical Process Improvement techniques to identify and solution problem root cause
- Mentor and support other team members
Non-Negotiable Hiring Criteria:
- High School Diploma and/or GED required
- 5+ years of experience in collections and/or business or an equivalent combination of education and experience.
- Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
- Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
- Excellent written and verbal skills that allow effective communication via both phone and email
- Operates with a high degree of integrity, works well in a team environment.
Minimum Requirements/Qualifications:
- Bachelor’s degree in a business field preferred.
- Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
- Goal oriented
- Possesses a high degree of integrity
- Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
- Ability to work effectively with other team members in an open environment
- Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
- Travel may be required at times, up to 20%.
