HR Analyst

Key Responsibilities

HR Administration & Employee Support

Prepare employment and wage verification letters, bank letters, and other routine employment documentation using approved templates.

Coordinate required HR documents for leadership review and approval.

Maintain accurate trackers and HR administrative records.

Manage replacement access card requests and maintain a master access card tracker.

Coordinate and maintain employee locker assignments.

IGSS Administration

Review IGSS documentation for completeness and accuracy.

Verify supporting documentation associated with employee IGSS requests.

Review and respond to IGSS intake requests following established HR and supervisor guidance.

Accurately document unpaid time on payroll tracking records.

Record approved paid time within Creative.

Maintain organized IGSS documentation and supporting records.

New Hire & Employee Documentation

Review new hire paperwork to ensure all required documents have been completed and returned.

Maintain a new hire documentation checklist and follow up on missing information.

Verify background check documentation, including validating applicable QR codes.

Maintain complete and accurate physical employee personnel files.

Upload and organize employee documentation within the digital HR drive.

Help ensure documentation is readily available when needed for compliance reviews, PCI requests, audits, or legal matters.

Contracts & Compliance

Assist with audits of employment contracts and personnel files to identify missing or incomplete documentation.

Maintain accurate contract records.

Upload employment contracts to the appropriate Labor Ministry system as needed.

Support ongoing HR documentation and compliance audits.

Payroll Support

Assist HR with payroll preparation and processing.

Review employee information and payroll-related documentation for accuracy.

Maintain payroll trackers and assist with identifying missing or inconsistent information.

Coordinate with HR and payroll team members to help ensure employee changes, IGSS-related time, and other payroll information are accurately documented.

Qualifications

• Previous experience in Human Resources, HR administration, payroll support, or a related administrative role. (Minimum Requirement 1 year, preferably your most recent position)
• Strong attention to detail and ability to accurately review documentation and employee information.Strong organizational and recordkeeping skills.
• Experience working with confidential and sensitive employee information.Comfortable working with spreadsheets, trackers, digital records, and HR systems.
• Working knowledge of Microsoft Excel, Word, Outlook, and Teams.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Ability to follow established processes while identifying discrepancies or missing information.
• English and Spanish proficiency required.
• Must be able to speak, read, write and understand English (Must be @ a level C1 or above)
• Previous experience with Guatemala HR, payroll, IGSS, or employment documentation is strongly preferred.
• Previous call center experience preferred
• Positive attitude
• 18 years of age, a background check applicable with local laws is required

What We're Looking For

We are looking for someone who is very detail-oriented and process-driven. This position is a good fit for someone who enjoys keeping things organized, reviewing information for accuracy, maintaining documentation, and supporting an HR team behind the scenes.

The HR Analyst will be trusted with confidential employee information and should be able to work independently while knowing when an issue needs to be escalated to HR leadership.

Hours and Status

• Primarily Monday-Friday from 8:00 am-5:00 pm. However, there could be times where hours/days worked could change pending business need.
• Status - Full Time
• Monthly bonus opportunity