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    FI

    FIXD Automotive

    Automotive Technology

    Client Success Manager

    Atlanta, United StatesHybridFull-timePosted 4d ago
    All FIXD Automotive jobs

    Job description

    Qualifications

    • The ability to quickly build relationships and trust
    • Excellent interpersonal skills
    • Strong communicator who can present and write well, extremely responsive
    • Ability to multitask and prioritize
    • Passion for providing top-notch customer service

    Plus

    • Experience in the Franchise Dealership industry

    About FIXD & AppraisalPRO:

    FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver’s car and communicates via Bluetooth to the FIXD app.

    AppraisalPRO is FIXD’s B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

    On-Target Earnings (OTE) for this role is $80,000 to $100,000

    Job Description:

    AppraisalPRO’s Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

    Role

    • Onboard dealership customers to AppraisalPRO and conduct initial training
    • Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
    • Proactively provide support by actively monitoring product usage to identify red flags
    • Influence and build rapport with key decision-makers in order to become their trusted advisor
    • Secure referrals to other potential dealership customers from existing customers
    • Present recommendations on platform and user experience improvements to our Product and Engineering team
    • Health Care Plan (Medical, Dental & Vision) for you and your family
    • 401k - 5% match
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Training & Development
    • Free Food & Snacks

    Job details are sourced from the employer's original posting.

    Open job posting
    FI

    About the company

    FIXD Automotive

    FIXD provides an AI-powered mobile app and connected device that diagnoses vehicle problems and helps drivers understand their car's health.

    View all FIXD Automotive jobs
    Industry
    Automotive Technology
    Open roles
    4

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