Implementation Consultant

Main responsibilities

• Deliver remote training sessions to new and existing customers
• Manage multiple implementation projects from planning through to go-live
• Understand customer processes and recommend effective system workflows
• Collaborate with Technical, Onboarding, and Customer Success teams to coordinate customer requirements
• Support customers during go-live and adoption phases
• Maintain expertise in new product features and industry best practices
• Contribute to internal knowledge sharing and training initiatives
• Ensure a high standard of customer service, training delivery, and project administration

Requirements

• Excellent written and spoken English communication skills
• Experience delivering software training or implementation services
• Strong communication and presentation skills
• Experience analysing business processes and translating them into training or implementation plans
• Ability to manage multiple projects and stakeholders simultaneously
• Customer-focused with excellent organisational skills