Job Title: Assistant Manager
Reports To: General Manager
Works closely with: Team members, Café cooks and Café team members
Position Summary:
The Assistant Manager supports the General Manager in leading day-to-day store operations, with a focus on delivering excellent customer service, food service execution, and team development. This role is hands-on and ensures that the store consistently meets performance standards in cleanliness, safety, and profitability. The Assistant Manager helps maintain a values-driven culture rooted in Customer Commitment, Humility, Integrity, Grit, and Teamwork.
This is a full time, hourly non-exempt position
Essential Duties and Responsibilities:
- Support the General Manager in daily operations, including opening/closing procedures, cash handling, inventory, and staffing.
- Lead by example and deliver outstanding service to guests across all departments, including fuel, merchandise, and food service.
- Ensure food safety and quality control procedures are followed in all kitchen and grab-and-go areas.
- Supervise and motivate team members to meet performance goals and promote a positive, inclusive work environment.
- Assist in onboarding and training new employees and providing ongoing coaching.
- Help monitor labor scheduling, inventory counts, and shrink management.
- Enforce company policies and ensure compliance with health, safety, and regulatory guidelines.
- Resolve guest concerns with professionalism and urgency.
- Manage all employee relations on assigned shifts (progressive discipline, attendance, coverage)
Qualifications:
- 1–2 years of experience in retail or food service leadership roles.
- Strong work ethic and ability to lead a shift independently.
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Familiarity with food safety procedures preferred.
- Must be at least 18 years of age with a valid driver’s license.
Physical Requirements:
- Must be able to stand and walk for extended periods.
- Must be able to lift up to 25 pounds regularly and up to 50 pounds occasionally.
- Regularly bends, stoops, reaches, and moves items.
- Frequently communicates with team members and guests.
- Must be able to operate point-of-sale systems and food service equipment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
- Work is performed in a retail store with kitchen, cooler, and fueling station areas.
- May be exposed to cold or hot temperatures, depending on location in the store.
- Fast-paced environment requiring flexibility and teamwork.
Our Core Values:
- Customer Commitment – We believe that our customers are the primary drivers of our success. We are driven to delight them and earn their loyalty through the positive relationships we build. We treat people the way that we want to be treated.
- Humility – We believe that humility is a fundamental quality that allows our team to listen and learn from others, acknowledge our mistakes, and focus on the team’s overall success rather than individual ego.
- Integrity – We believe that integrity should be the foundation of every interaction with our team and guests. Integrity requires honesty, accountability, consistency, and trustworthiness—and we strive to demonstrate these qualities at all levels of the company. We do things the right way!
- Grit – We believe in hard work. We are passionate and persistent in the face of challenges or setbacks. We are determined to win. We are courageous, willing to take risks and step outside of our comfort zone.
- Teamwork – We believe that each member of our team contributes to the overall success of the organization's goals and commitments. Through clear communication, mutual support and trust, and learning and development, we strive to be the choice employer in the communities we serve.
Equal Opportunity Employer:
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, or any other protected status.
