Clinical Payments Associate

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

SUMMARY: The Clinical Payments Associate is an entry‑level role designed for recent graduates or individuals seeking to begin a career in the clinical research industry. The role supports the Clinical Payments team by managing administrative and coordination tasks, responding to general payment‑related queries, and maintaining accurate records within established systems and trackers.

Clinical Payments Associates may be assigned to support either day-to-day activities or time‑limited initiatives such as system migrations, depending on operational needs. This role provides broad exposure to clinical trial payment operations, financial workflows, and cross‑functional collaboration within a CRO environment.

KEY RESPONSIBILITIES

Tasks may include but are not limited to:

Day‑to‑Day Operations

• Monitor and triage incoming tickets in the Jira system, assigning them to appropriate team members.

• Monitor and triage incoming emails, assigning them to appropriate team members.

• Respond to general queries from sites, sponsors, and internal teams regarding payment status, remittance details, and system access.

• Prepare and distribute remittance documentation and payment confirmations.

• Maintain accurate records of ticket assignments, communications, and resolutions.

• Support the Clinical Payments team with administrative tasks such as updating trackers and organising documentation.

Migration & Project Support

• Support system migration and study reconciliation activities by preparing data, maintaining trackers, and completing checklist‑driven tasks under the supervision of senior Clinical Payments team members.

• Assist with the collection, validation, and organisation of study documentation required for migration or reconciliation activities.

• Track progress, outstanding items, and responses from sites or internal stakeholders during migration activities.

• Escalate issues, gaps, or discrepancies to senior team members for review and resolution.

Perform other duties as assigned.  The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

OTHER SKILLS AND ABILITIES:

• Strong written and verbal communication skills in English.

• Excellent attention to detail and organisational skills.

• Ability to manage multiple tasks and prioritise effectively.

• Proficiency in Microsoft Office (Excel, Outlook, Word).

• Familiarity with Jira or other ticketing systems is an advantage.

• Team‑oriented with a proactive and solution‑focused mindset.

REQUIREMENTS:

• Bachelor’s degree in Life Sciences, Business, Finance, or a related field.

• No prior industry experience required; internships or administrative experience are an advantage.

• Demonstrated interest in clinical research, healthcare, or financial operations.

Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.