This position is located in Vietnam
Key Responsibilities
Quality Leadership
- Develop and execute the company's global quality strategy aligned with business and sourcing objectives.
- Establish and monitor quality KPIs to drive continuous improvement.
- Foster a culture focused on defect prevention, operational excellence, and continuous improvement.
- Lead, mentor, and develop regional QA teams to ensure consistent quality standards across global sourcing locations.
Quality Management Systems
- Develop, implement, and enhance the Quality Management System (QMS), including policies, SOPs, inspection standards, and governance.
- Standardize quality processes across product categories.
- Ensure consistent inspection, audit, documentation, and reporting practices.
- Deliver quality training for internal teams and suppliers.
Supplier Quality
- Lead supplier qualification, audits, and ongoing quality assessments.
- Drive supplier performance through scorecards, CAPA, and continuous improvement initiatives.
- Partner with suppliers to strengthen manufacturing controls, inspection processes, and workforce capabilities.
Product Quality & Compliance
- Lead quality planning during New Product Introduction (NPI).
- Support product validation, FMEA, testing, and regulatory compliance activities.
- Ensure products meet all quality, safety, durability, functionality, and regulatory requirements before production.
Continuous Improvement
- Analyze warranty, defect, and supplier performance data to identify improvement opportunities.
- Lead root cause investigations and verify corrective actions.
- Implement best practices and improve quality processes to enhance efficiency and reduce risk.
Qualifications
- Bachelor's degree in Engineering, Industrial Engineering, Mechanical Engineering, Furniture Design & Manufacturing, Business Management, or a related field.
- 10+ years of quality management experience within the furniture industry, including both manufacturing and sourcing environments.
- At least 3 years of leadership experience managing QA teams and supplier quality programs.
- Strong expertise in motion upholstery manufacturing is preferred.
- Proven experience implementing Quality Management Systems (QMS) and supplier quality programs.
- Strong knowledge of quality tools and methodologies, including:
- FMEA
- CAPA
- AQL Sampling
- Root Cause Analysis
- Statistical Process Control (SPC)
- Supplier Auditing
- Lean Manufacturing
- Six Sigma (preferred)
- Solid understanding of furniture construction, materials, finishing processes, product testing, and regulatory compliance.
- Excellent written and spoken English communication skills.
Travel - Approximately 50% domestic and international travel to supplier and manufacturing locations.
If you are passionate about building high-performing quality systems and driving supplier excellence in a global manufacturing environment, we'd love to hear from you.
