Legal Recoveries Specialist

Are you ready to make a positive impact on people's lives? At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Legal Recoveries Specialists within our Debt Services team, you'll play a vital role in supporting customers through written communication, ensuring enquiries, disputes, complaints and complex account matters are handled fairly, accurately and professionally. Full-time contracts are available at 36.25 hours.

Hours of Work: Monday to Friday, 09:00 - 17:15 (flexibility may be required depending on client workloads). Written Customer Communication You will manage a variety of customer correspondence, including emails, letters and written enquiries. You will investigate customer concerns and provide clear, professional and compassionate responses. You will ensure all correspondence meets client, regulatory and quality standards.

Case Investigation and Resolution You will review account histories, customer records and supporting information to resolve enquiries efficiently and accurately. You will support the handling of disputes, balance queries, complaints and account investigations. You will work closely with operational teams to ensure customer outcomes are achieved fairly and consistently. Customer Focus and Vulnerability You will identify potential signs of vulnerability and ensure customers receive appropriate support.

You will approach each case with empathy and professionalism, recognising that every customer's circumstances are different. You will contribute to delivering positive customer outcomes in line with regulatory and client expectations. Quality and Service Excellence You will manage workloads within agreed service levels and quality standards. You will continuously look for opportunities to improve customer experience and first-time resolution.

You will contribute to maintaining high standards of written communication across the department. Excellent written and verbal communication skills. Strong attention to detail and accuracy. Good investigation and problem-solving skills. Empathy and understanding. Resilience and adaptability. The ability to manage competing priorities and deadlines. Previous experience in customer service, complaints handling, correspondence, administration or debt recovery is beneficial but not essential.

Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered. Comprehensive Benefits Enjoy a range of benefits including generous holiday entitlement, holiday buy and sell schemes, an additional day off for your birthday and funded team social events. Career Growth We are committed to supporting your professional development through ongoing training and career progression opportunities.

Our dedicated Learning and Development team will provide comprehensive training and ongoing support throughout your career. This role provides opportunities to develop specialist skills in correspondence, complaints, vulnerability, dispute resolution and customer investigations. As the department continues to grow, opportunities may arise to progress into Senior Specialist, Complaints, Compliance, Litigation and Operational Leadership roles.

Positive Work Environment Be part of a supportive team that values collaboration, continuous improvement and delivering excellent customer outcomes. Work within a culture that encourages learning, development and recognition.