Building General Manager

Riyadh, Saudi ArabiaOn-SiteFull-time5+ yrs experiencePosted 1w ago

Job description

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About The Role

As Property Manager, you will be responsible for overseeing all aspects of operations for a Flow community, ensuring an outstanding experience for our neighbors. You will lead a team committed to excellence, drive resident satisfaction and retention, and work cross-functionally to optimize property performance. This role requires a hands-on leader who thrives in a fast-paced environment and is passionate about creating a welcoming and high-quality living experience.

Responsibilities

Operational & Financial Management:
Foster a welcoming and engaged community, ensuring high levels of resident satisfaction.
Respond promptly and professionally to resident inquiries, complaints, and requests.
Implement strategies to enhance neighbor retention and long-term occupancy.
Organize community initiatives that strengthen engagement and create a sense of belonging.
Resident Experience & Community Building:
Foster a welcoming and engaged community, ensuring high levels of resident satisfaction.
Respond promptly and professionally to resident inquiries, complaints, and requests.
Implement strategies to enhance neighbor retention and long-term occupancy.
Organize community initiatives that strengthen engagement and create a sense of belonging.
Leadership & Team Development:
Recruit, train, and lead a high-performing team dedicated to exceptional service.
Set clear goals, performance metrics, and accountability measures for the team.
Cultivate a culture of ownership, urgency, and high standards across the team.
Market Positioning & Strategy:
Stay ahead of market trends, competitor activity, and customer needs.
Develop and implement strategies to drive occupancy, revenue growth, and brand positioning.
Work closely with marketing and leasing teams to refine campaigns and drive demand.

Ideal Background

5+ years of experience in property management.
Proven expertise in the hospitality industry.
Strong leadership and team management experience.
Deep understanding of customer service, property operations, and financial management.
Excellent communication and problem-solving skills.
Experience working with expatriates, corporate clients, and a diverse resident base.
Ability to thrive in a fast-paced, high-growth environment.

Why Join Flow?

Headquartered in the United States, Flow was established in 2021 with a $350 million investment from Andreessen Horowitz (a16z), the largest individual investment in the venture capital firm's history.

Since entering the MENA region in 2024 via the acquisition of close to one thousand units in Saudi Arabia, the company has become one of the largest owners and operators of residential real estate in the Kingdom.

Joining the company now would mean stepping into a pivotal role at a transformational time. You’ll work alongside a high-caliber team to launch flagship communities, deliver iconic resident experiences, and redefine what it means to call the region home.

Job details are sourced from the employer's original posting.

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About the company

Flow

At Flow, AI isn't just a feature—it's the core of everything we do. We are transforming the wholesale insurance industry by building a futuristic insurance brokerage where AI powers every aspect of the experience. With advanced AI features already live in production and actively used by our brokers, we are pioneering Wholesale 3.0, equipping brokers with cutting-edge tools to provide unparalleled service. We are creating an ecosystem of AI agents designed to streamline processes and enhance decision-making in the insurance landscape. The industry relies heavily on text—emails, files, and documents—making Generative AI a perfect fit for solving its challenges. Flow leverages AI to deliver meaningful insights, deep analysis, and white-glove support for every transaction, no matter the deal size. By combining human expertise with Platformless AI, we are bringing back the art of wholesale insurance while eliminating the need for outdated portals. In the past seven months, we've grown 250% month-over-month(!) and are forecasting even more massive growth. We're a Series A startup with over $20M raised from top investors like Lightspeed, MunichRe Ventures, and industry angels.

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Industry: Insurance
Founded: 2021
Open roles: 20