As Head of Operations, Saudi Arabia, you will lead the operational performance of Flow’s portfolio across the Kingdom, with direct oversight of General Managers and property leadership teams. You will be responsible for building and scaling the operational foundation of the business — ensuring exceptional resident experience, strong hospitality standards, operational consistency, and scalable processes across all properties.
This is a senior leadership role for someone with a strong hospitality and property management background who understands how to build systems, processes, and teams in a fast-scaling environment. You will play a critical role in defining how Flow operates in Saudi Arabia and in building the operational playbook that supports long-term growth.
Operational Leadership:
• Lead and manage General Managers across the Saudi portfolio, ensuring strong execution, accountability, and operational consistency.
• Drive operational excellence across all properties, including resident experience, maintenance, housekeeping, security, amenities, and hospitality services.
• Establish clear operational standards and ensure consistent execution across all communities.
• Conduct regular property reviews and operational audits to identify gaps and improvement opportunities.
• Build a culture of operational discipline, service excellence, and attention to detail.
Process Building & Scalability:
• Design, implement, and continuously improve operational SOPs, workflows, and service standards across the business.
• Build scalable operational systems that support rapid portfolio growth while maintaining quality and consistency.
• Create operational playbooks for property openings, staffing, training, maintenance, resident experience, and escalation management.
• Standardize reporting structures, KPIs, operational reviews, and accountability frameworks.
• Partner closely with product, development, and technology teams to improve operational tools and infrastructure.
• Identify operational inefficiencies and implement process improvements across the portfolio.
Property & Hospitality Operations:
• Oversee day-to-day property operations with a strong focus on hospitality, service culture, and resident satisfaction.
• Ensure all properties consistently deliver a premium hospitality-driven living experience.
• Partner closely with facilities, maintenance, and development teams to ensure assets are maintained to the highest standards.
• Drive operational readiness for new property launches, including staffing, systems, training, and service delivery.
• Help define and evolve brand standards for hospitality, presentation, and operational quality.
Financial & Performance Management:
• Own operational KPIs across the portfolio including occupancy, resident satisfaction, retention, service levels, and property performance.
• Partner with finance and commercial teams on budgeting, forecasting, and operational cost management.
• Develop dashboards and reporting mechanisms to monitor operational health and performance trends.
• Drive operational efficiencies while maintaining premium resident experience and service quality.
Leadership & Team Development:
• Recruit, mentor, and develop high-performing property leadership teams.
• Create clear accountability structures and performance expectations across operations.
• Foster a strong hospitality-led culture focused on professionalism, execution, and resident experience.
• Partner closely with country and global leadership teams to align operational strategy with company goals.
• 10+ years of experience in hospitality, residential operations, property management, or operational leadership roles.
• Strong experience managing multi-site operations and leading senior property teams.
• Proven experience building operational systems, SOPs, and scalable processes in a growing organization.
• Hospitality background strongly preferred, particularly within premium residential, hotel, branded residence, or lifestyle hospitality environments.
• Deep understanding of operational excellence, resident experience, and service standards.
• Strong leadership presence with the ability to drive accountability and operational rigor.
• Experience operating within Saudi Arabia or the GCC strongly preferred.
• Arabic fluency is a plus.
• Builder mindset with comfort operating in a fast-paced, high-growth environment.
Headquartered in the United States, Flow was established in 2021 with a $350 million investment from Andreessen Horowitz (a16z), the largest individual investment in the venture capital firm's history.
Since entering the MENA region in 2024 via the acquisition of close to one thousand units in Saudi Arabia, the company has become one of the largest owners and operators of residential real estate in the Kingdom.
Joining the company now would mean stepping into a pivotal role at a transformational time. You’ll work alongside a high-caliber team to launch flagship communities, deliver iconic resident experiences, and redefine what it means to call the region home.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
At Flow, AI isn't just a feature—it's the core of everything we do. We are transforming the wholesale insurance industry by building a futuristic insurance brokerage where AI powers every aspect of the experience. With advanced AI features already live in production and actively used by our brokers, we are pioneering Wholesale 3.0, equipping brokers with cutting-edge tools to provide unparalleled service. We are creating an ecosystem of AI agents designed to streamline processes and enhance decision-making in the insurance landscape. The industry relies heavily on text—emails, files, and documents—making Generative AI a perfect fit for solving its challenges. Flow leverages AI to deliver meaningful insights, deep analysis, and white-glove support for every transaction, no matter the deal size. By combining human expertise with Platformless AI, we are bringing back the art of wholesale insurance while eliminating the need for outdated portals. In the past seven months, we've grown 250% month-over-month(!) and are forecasting even more massive growth. We're a Series A startup with over $20M raised from top investors like Lightspeed, MunichRe Ventures, and industry angels.