Customer Success Manager

<p dir="ltr">FlowPath is looking for their first Customer Success Manager to join our team. El numero uno. </p><p dir="ltr"><br></p><p dir="ltr">As a Customer Success Manager, you will be “delighting” customers every step of their onboarding journey through their lifetime as a customer.

You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions. </p><p dir="ltr"><br></p><p dir="ltr">The right candidate will: </p><ul><li dir="ltr">Be able to passionately explain how FlowPath can make an impact for our customers’ businesses and make them operational heroes within their organization </li><li dir="ltr">Analyze client usage and integrate insights into a tailored success plan for our diverse customer base </li><li dir="ltr">Learn fast, and be quick on their feet in a fast-paced environment </li><li dir="ltr">Become an expert on facilities and operations </li><li dir="ltr">Develop a thorough understanding of setting up and troubleshooting FlowPath FM Platform </li><li dir="ltr">Help clients investigate technical challenges </li><li dir="ltr">Be the go-to resource to ensure clients have the best possible experience with our platform </li><li dir="ltr">Manage the Help Center to help clients find answers when they need them </li><li dir="ltr">Effectively communicate with customers via chat, email, or phone to provide prompt technical support </li><li dir="ltr">Be passionate about making our customers happy </li><li dir="ltr">Be open to “wearing multiple hats” with a readiness to support all members of the FlowPath team - flexibility is key for this role! </li></ul><p dir="ltr"><br></p><p dir="ltr">What it take to be a rockstar in this position: </p><ul><li dir="ltr">Positive, supportive, and self-starting </li><li dir="ltr">Gritty and persistent </li><li dir="ltr">Highly organized and extremely detailed oriented </li><li dir="ltr">You play well with others </li><li dir="ltr">Ability to prioritize & multi-task with exceptional time-management skills </li><li dir="ltr">You are curious and will ask questions to get to the heart of the matter </li><li dir="ltr">Strong interest in technology and/or software </li><li dir="ltr">Genuine passion for helping others reach their goals </li><li dir="ltr">Adaptable and energetic team player </li><li dir="ltr">Willingness and desire to learn and grow quickly in a startup environment </li><li dir="ltr">Requirements: </li><li dir="ltr">Excellent written and verbal communication skills </li><li dir="ltr">Background in establishing and building lasting customer relationships and/or customer support experience </li><li dir="ltr">Strong analytical and critical thinking skills </li><li dir="ltr">Proficient in Google Suite (Docs, Sheets, Slides)</li><li dir="ltr">Education: As little or as much as it takes to do the job </li></ul><p dir="ltr">INCREDIBLE BENEFITS </p><ul><li dir="ltr">No Vacation Tracking (you take vacation whenever you want — no need to keep track) </li><li dir="ltr">Health, Dental, and Vision Insurance </li><li dir="ltr">Casual dress all-day, everyday </li><li dir="ltr">Ask us about Frank, Porter, and Beau </li><li dir="ltr">401K </li><li dir="ltr">Flexible work from home days</li></ul>