Job Title
On-Site Applications Engineer
Your Role and Impact
The On-Site Applications Engineer will be permanently based at a customer facility and serve as the primary technical interface for Flowserve mechanical seal products, services, and reliability solutions. This role is responsible for providing responsive technical support, troubleshooting equipment and seal-related issues, conducting failure analysis, supporting product and application selection, delivering customer training, and monitoring service performance.
The successful candidate will build and maintain a strong long-term customer partnership by ensuring agreed key performance indicators (KPIs) are achieved, identifying reliability-improvement opportunities, and coordinating effectively with customer personnel and Flowserve’s engineering, service, workshop, supply chain, and commercial teams.
Key Responsibilities
- Maintain accurate site records, including equipment history, seal configurations, failure modes, repair history, recommendations, and action-item status.
- Track critical spare parts, repairable assets, seal inventory, and contingency requirements to support plant reliability and minimize downtime.
- Review equipment datasheets, process conditions, drawings, specifications, and site standards to ensure technically appropriate seal recommendations.
- Support the selection of mechanical seals, support systems, materials of construction, and design enhancements for new, upgraded, or problematic applications.
- Participate in monthly, quarterly, and annual customer performance reviews, presenting KPI performance, reliability trends, open actions, and improvement plans.
- Identify repeat failure patterns and recommend design changes, operational adjustments, maintenance improvements, or product upgrades to improve mean time between failures.
- Coordinate with Flowserve engineering, workshops, manufacturing, quality, supply chain, service, and commercial teams to resolve technical, quality, repair, and delivery issues.
- Follow up on technical recommendations, proposals, and improvement opportunities to support timely customer decisions and closure.
- Support the identification and development of aftermarket, repair, upgrade, and lifecycle-service opportunities that provide measurable customer value.
- Participate in maintenance, reliability, operations, and technical-review meetings to address critical equipment, open issues, planned activities, and performance trends.
- Develop a detailed understanding of the customer’s plant processes, critical equipment, maintenance strategies, reliability priorities, and operating challenges.
- Escalate urgent safety, technical, quality, delivery, or customer-satisfaction concerns to the appropriate Flowserve stakeholders.
- Ensure all field activities are carried out in compliance with applicable Flowserve and customer safety procedures, permits, quality standards, and site-security requirements.
- Represent Flowserve professionally as the resident technical contact, building trust through timely communication, practical recommendations, and reliable follow-through.
Required Qualifications
- Diploma or Degree in Mechanical Engineering or a related technical discipline.
- Preferably two years of customer-facing experience in applications, service, troubleshooting, rotating equipment, or design engineering
- Experience with mechanical seals, pumps, compressors, rotating equipment, or the oil and gas industry is preferred.
- Strong technical knowledge of engineering drawings, equipment datasheets, process conditions, mechanical seal arrangements, and maintenance practices.
- Good analytical, troubleshooting, communication, planning, and customer-management skills.
- Proficiency in Microsoft Office; SAP and Power BI knowledge is an advantage.
- Willingness to work permanently at refinery, petrochemical, chemical-plant, or other industrial customer sites.
What We Can Offer You
At Flowserve, you'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.
If this sounds like the opportunity that you have been looking for, please click Apply.
