ABOUT FLS GROUP
FLS Group is a leading international logistics and project cargo specialist, with operations across the globe. We excel in project logistics, heavy lift transportation, freight forwarding, warehousing, and engineering-driven supply chain solutions. Our reputation is built on delivering complex logistics with precision, innovation, and reliability.
JOB PURPOSE
The Customer Service Executive (Logistics) is responsible for managing end-to-end import and export shipments for all modes of transportation AIR/SEA/TRUCK, check data of the Inventory control report, coordinating with customers and internal teams, resolving operational issues, and ensuring timely, accurate, and compliant service delivery. The role also supports KPI achievement, process improvement, and customer satisfaction.
CORE RESPONSIBILITIES
- Manage customer orders and logistics service requests.
- Manage import and export shipments with internal and external parties to ensure timely completion according to customer requirements.
- Coordinate shipments with carriers, warehouses, customs brokers, and internal teams
- Serve as the primary point of contact for customers and internal FLS offices
- Build and maintain strong customer relationships while understanding their business needs
- Ensure smooth end-to-end shipment execution through close collaboration with customers and internal stakeholders
- Proactively monitor shipments, communicate deviations, and provide solutions or mitigation plans in coordination with the sales team
- Take ownership of customer issues and coordinate with relevant stakeholders for resolution
- Enhance daily operational processes by leveraging in-depth customer knowledge
- Monitor booking trends and follow up with customers to optimize volume performance and service quality
- Drive and maintain high levels of customer satisfaction
- Ensure timely and accurate submission of all relevant documents
- Verify import/export documentation and payment receipts for accuracy and compliance
- Ensure all outstanding payments are collected prior to shipment release
- Drive continuous improvement initiatives for customers and internal/external stakeholders
- Identify, monitor, and maintain key performance indicators (KPIs)
- ·Perform other duties as assigned by the Manager
QUALIFICATION
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field
- Minimum 3 years of experience in customer service within the logistics industry, freight forwarder business
- Good command of English (written and spoken)
- Strong proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint
- Excellent communication, negotiation, and interpersonal skills with the ability to build strong client relationships
- Good understanding of transportation and logistics operations, including transport modes, routing, and regulatory requirements
- Ability to work independently and collaboratively in a fast-paced environment
- Strong problem-solving and decision-making skills
REQUIRED SKILLS
- Customer Service Orientation
- Strong communication skills
- Strong teamwork and stakeholder management skills
- Strong analytical and multitasking abilities
- Problem-solving and issue resolution
- Time management and multitasking skills
- Attention to detail and accuracy
