Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.
The Role: Flutterwave is seeking a stellar Senior Associate, Settlement to join our Global Operations team. This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively. This individual will play a crucial role in ensuring accurate and timely settlement of transactions effectively.
Responsibilities include but are not limited to:
- Merchant Settlements:
- Oversee daily, weekly, and monthly merchant settlements and reconciliation processes.
- Review and approve transaction details from merchants, ensuring accuracy and compliance with internal policies and procedures.
- Manage multiple merchant settlements and transaction details on a daily basis
- Chargeback Management:
- Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
- Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
- Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.
- Stakeholder Communication:
- Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement related inquiries.
- Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement issues effectively and ensure compliance with industry standards.
- Risk Management and Compliance:
- Establish and enforce strong risk and operational controls to mitigate fraud and ensure compliance with regulatory requirements
- Track and maintain fraud incident reports and related analyses.
- Reporting and Analysis:
- Generate regular reports on settlement processing metrics, merchant settlement activities, chargeback statistics, and refund trends., providing insights to inform strategic decision-making.
- Analyze data to identify trends, patterns, and areas for improvement, and make strategic recommendations to optimize performance
- Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
- Process Improvement:
- Lead initiatives to streamline settlement and chargeback processes, enhance efficiency, and optimize resource allocation.
- Identify opportunities for automation, innovation, and technology enhancements to improve operational effectiveness.
Required competency and skillset to be a Waver:
- Bachelor's degree in Business Administration, Finance, or a related field; advanced degree preferred.
- Minimum of 5 years of experience in settlements, chargeback processing within the payments industry.
- In-depth knowledge of payment processing systems, settlement procedures, and chargeback regulations.
- Strong analytical skills with the ability to interpret complex data and derive actionable insights.
- Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
- Proven leadership experience with the ability to motivate and inspire a team to achieve exceptional results.
- Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
- Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite (Strong Excel skills, ability to handle large amounts of data and to compile detailed report).
- Client engagement experience
- Ability to work as part of a team and manage projects
You’ll love this job if you
- Have an intellectual curiosity about payments and technology
- Have high aptitude to quickly understand customer use cases and requirements
- Have the ability to drive cross-functional teams from ideation to solution
- Have the ability to manage proactive and reactive tasks effectively
- Are self-driven, self-starter, extremely passionate, goal-getter and passionate about process improvements
- Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers
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