Job Summary
The ACH Specialist 1 is responsible for daily ACH receipt and return operations in accordance with the NACHA Rules, Federal Reserve guidelines, and bank policies and procedures. This position supports end-to-end ACH processing, including exception handling, returns, reconciliations, and client support. The ACH Specialist 1 assist with compliance monitoring, reporting, and special projects to ensure accurate, timely and compliant ACH operations.
Essential Duties
- Process daily ACH Receipt activity, including exception items, returns, Notification of Change (NOC), and Death Notification Entries (DNE) in compliance with NACHA Rules and Federal Reserve requirements, Regulation E and Bank policies and procedures.
- Reconcile daily ACH settlement activity to ensure accurate and complete posting of transactions.
- Research, resolve, and respond to ACH disputes, errors and inquiries in accordance with Regulation E and Bank procedures.
- Provide high quality customer service by responding promptly and professionally to phone and email inquiries from internal and external clients.
- Review daily OFAC monitoring reports and escalate items as required.
- Compile, maintain, and distribute ACH related reports, spreadsheets, and documentation as required to support operational and compliance needs.
- Maintain current knowledge of ACH regulations, Bank policies, and procedural updates.
- Participate in special projects such as but not limited to system conversions, release, disaster recovery testing, and process improvements.
- Attend training and work towards advancing to an ACH Specialist 2 position.
- Provide support to internal teams and external clients by responding promptly and professionally to ACH inquiries, including but not limited to transaction status and troubleshooting assistance.
- Recognize and identify ACH operational or compliance issues and notify management when discrepancies, errors, or risks are identified.
- Demonstrate dependability by consistently meeting deadlines, following procedures, and maintaining accuracy and quality daily work.
Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security, and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.
Non-Essential Duties
- Procedure documentation
- Scanning & Filing ACH documents.
- Monthly certifications
- Statistical tracking and reporting
Required Knowledge
- NACHA Rules
- Regulation E
- Regulation CC
- Regulation DD
- Bank Secrecy Act
Basic Knowledge, Skills, and Abilities
- Outstanding customer service skills
- Excellent written and oral communication skills
- Strong analytical, critical thinking, and problem-solving skills.
- Ability to work in an environment where deadlines require timely and accurate processing.
- Demonstrated ability to work independently while supporting a team.
- Proficient personal computer skills including Microsoft Office Outlook, Word & Excel
- Ability to work in multiple online systems required for ACH processing.
- Strong oral and written communication skills when interacting with internal and external clients.
- Ability to respectfully communicate with Management and Co-workers
- Strong attention to detail with excellent follow-through
- Must have ability to multi-task in a fast-paced environment maintaining attention to detail.
- Ability to respectfully communicate with Management and Co-workers
Equipment Operated
- Lap/Desk top computers.
- Standard Office Equipment (copiers, fax machines)
Physical Requirements & Work Environment
- Requires sitting for prolonged periods of time.
- Requires lifting to 5 lbs.
- Office setting w/controlled temperature
Education and Experience
- High School Diploma or equivalent required
- Preferred candidate must have 2-5 years of banking experience.
- Accredited ACH Professional preferred
As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement every year.
This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.
F&M Bank reserves the right to revise or change a job description or duties as the need arises. This job description does not constitute a written or implied contract of employment.
